Empowering Your Journey, Every Step of the Way
At Riviera Cars, we pride ourselves on being the leading executive travel company in the Thames Valley, operating in Windsor & Maidenhead, Burnham, Taplow, and Slough. With over 20 years of experience, we have built a reputation for providing a best-in-class transportation service at competitive prices. Our mission is to provide our customers with a safe, reliable, and comfortable journey, ensuring that we exceed their expectations.
Our Services
We offer a wide range of services to cater to all your transportation needs. Our fleet consists of modern saloon vehicles, executive cars, people carriers, and minibuses, ensuring that we can accommodate both small and large groups. Our services include:
- Airport Transfers: We provide timely and efficient airport transfers to all major London airports, including Heathrow, London City, Luton, Stansted, and Gatwick. Our meet-and-greet service ensures that you have a hassle-free journey.
- Executive Travel: Our stylish Mercedes Benz E and S Class vehicles provide a luxurious and comfortable travel experience for business travelers.
- Events and Hospitality: Our minibuses are perfect for large group bookings, including hen and stag nights, sporting events, and corporate events.
- Minicab Service: Our timely and efficient minicab service operates 24 hours a day, 365 days a year.
- Man and Van Service: Our man and van service covers all of Berkshire and surrounding areas, providing great prices and a reliable service.
Our App
Our app is easy to use and very user-friendly. Simply choose your start and end location, select the car you like, and we will be at your doorstep in just a few minutes. Our app features include:
- Easy to use and friendly design
- Fast response
- GPS tracking
- 3D secure payments
Why Choose Us?
At Riviera Cars, we are committed to providing a high-quality service that exceeds our customers' expectations. We pride ourselves on our:
- Reliability: We operate 24 hours a day, 365 days a year, ensuring that you can always rely on us.
- Safety: Our vehicles are regularly maintained, and our drivers are fully licensed and insured.
- Comfort: Our modern fleet provides a comfortable and enjoyable journey.
- Flexibility: We cater to both small and large groups, and our services can be tailored to meet your specific needs.
Our Promise
At Riviera Cars, we promise to provide a safe, reliable, and comfortable journey, ensuring that you arrive at your destination feeling relaxed and refreshed. We look forward to welcoming you on board.
Service Issues and Concerns
The majority of reviewers experienced poor service, including issues with punctuality, reliability, and communication. Many reported being left stranded, kept waiting for extended periods, or having their bookings cancelled without notice.
Driving Standards and Safety
Several reviewers raised concerns about the driving standards of Riviera Cars, including reports of erratic driving, near-misses, and accidents. Some drivers were described as unprofessional, with one reviewer reporting that the driver was on a personal phone call during the ride.
Customer Service and Responsiveness
Many reviewers were dissatisfied with the company's response to their complaints, with some reporting aggressive or unhelpful responses from the owner. Several reviewers felt that their concerns were not taken seriously, and that the company was more interested in defending themselves than apologizing and making amends.
Positive Experiences
However, some reviewers reported positive experiences with Riviera Cars, praising their drivers for being friendly, professional, and courteous. A few reviewers appreciated the company's text message updates and reasonable prices.
Common Gripes
Common issues reported by reviewers included:
- Late or non-existent pickups
- Unreliable or unprofessional drivers
- Poor communication and responsiveness
- Inefficient or unhelpful customer service
- Issues with payment and billing
