Delivering outstanding customer service is our main priority
Our Story
At Panther Logistics, we have spent over 32 years fine-tuning our expertise in providing exceptional delivery services to our clients. With a rich history dating back to 1989, we have evolved from a general haulage service to specialize in two-person delivery of heavy items, including furniture, white goods, and electrical appliances.
Our Vision
Our commitment is to revolutionize the delivery experience, breaking away from traditional logistics norms to provide a seamless and professional two-man delivery service. We strive to build long-lasting relationships with our clients, understanding their unique needs and tailoring our services to meet their expectations.
Our Services
At Panther Logistics, we offer a range of premium services designed to exceed your customers' expectations. Our two-person delivery service is available in several sectors, including
- White Goods Delivery: Delivering high-quality white goods, such as washing machines, refrigerators, and ovens.
- Furniture Delivery: Safely transporting mattresses, sofas, chairs, and other heavy furniture items.
- TV & Electrical Goods Delivery: Delivering TVs, sound systems, and other electronic devices with precision and care.
- Electric Fireplaces Delivery: Delivering a wide range of electric fireplaces, from modern designs to traditional styles.
- Garden Furniture Delivery: Transporting heavy garden furniture, such as outdoor sofas, chairs, and tables.
Our Commitment
We pride ourselves on our commitment to excellence, ensuring that every delivery is made with the utmost care and attention to detail. Our fleet of over 350 vehicles and 9 depots across the UK enable us to serve customers nationwide. Our dedicated team of 482 employees, including experienced drivers, warehouse staff, and operations managers, work tirelessly to ensure that every delivery is made on time, every time.
Our Legacy
Over the years, we have had the privilege of working with some of the world's largest and most discerning brands, including Amazon, Wayfair, Silentnight, Dunelm, Asda, Samsung, and LG. We take immense pride in our achievements, which have earned us a reputation for exceptional service and reliability.
Our Future
As we continue to grow and evolve, we remain committed to pushing the boundaries of what is possible in two-person delivery. We are dedicated to investing in the latest technologies, training our staff to the highest standards, and continuously improving our services to meet the ever-changing needs of our clients and their customers.
Delivery Service
Panther has received a mixed response from customers, with some reporting excellent service and others experiencing issues.
Service Quality
The reviews indicate that some customers have had positive experiences with Panther's delivery service. Carol Hunter praises the company's customer service, stating that they provided an excellent service and were willing to change the delivery address at short notice. Iqz Iqiy also has a positive review, stating that the delivery drivers were professional and gentle when handling his appliance.
Issues and Complaints
However, several customers have reported issues with Panther's service. Adam describes his experience as "terrible, " citing inflexible customer support and unhelpful delivery drivers. Ernie Herridge was unhappy with the driver's handling of his sofa bed, which resulted in a dent in the plaster wall outside his flat. Sam Garratt received a damaged TV, but was unable to inspect it until after unpacking it. Stephen Francisco was unhappy with the delivery drivers, who damaged one of his fridges, and Joshua Cohen experienced poor communication and damage to his wallpaper and plaster work. Kez D. had a terrible experience, with delayed delivery, damaged boxes, and a lack of care from the delivery team.
Overall
Panther's service appears to be inconsistent, with some customers receiving excellent service and others experiencing issues. While some customers have reported positive experiences, the negative reviews highlight concerns about customer service, delivery driver quality, and communication.
