Empowering Creativity, One Project at a Time
Founded in 1977, Woodworking Machinery & Hand Tools has been a trusted supplier of high-quality woodworking equipment and materials to hobbyists, professionals, and manufacturers across the UK. We pride ourselves on offering a comprehensive range of products alongside unwavering customer support and technical expertise.
Our Expertise
Our team of passionate experts boasts extensive knowledge and experience within the woodworking industry. We consistently stay updated on the latest trends and technologies to provide our customers with insightful guidance and tailored solutions for their individual needs. Whether you require assistance with product selection, project planning, or troubleshooting technical issues, our dedicated staff is always ready to lend a helping hand.
Our Services
Here's what sets us apart:
1. Comprehensive Product Range
From top-of-the-line bandsaws and grinders to dust extractors, morticers, and routers, our extensive selection caters to a diverse range of woodworking applications. We also offer an array of quality hand tools, abrasives, and safety equipment.
2. Technical Support
We understand the importance of expert guidance when it comes to using complex woodworking equipment. Our team offers comprehensive technical support, readily answering your questions and troubleshooting any issues you may encounter.
3. Expertise Sharing
Through regular workshops, online tutorials, and detailed product information, we actively share our knowledge and insights to empower our customers and inspire new creative projects.
4. Committed to Quality
We partner with only reputable manufacturers who adhere to stringent quality standards. Our products undergo rigorous testing and inspection before reaching our customers.
5. Unwavering Customer Service
Your satisfaction is our top priority. We offer responsive customer service, ensuring prompt responses to inquiries and resolving any issues with utmost care and efficiency.
Outstanding Customer Service
The reviews highlight exceptional customer service from Charnwood. Multiple reviewers mention friendly and helpful staff who went above and beyond to resolve issues. Peter Bowen accidentally lost a vital part and was amazed by the swift replacement, stating that this level of service is rare these days. Similarly, Dawn Miller, Mick Bond, Pascal Degroot, and Garry G. experienced excellent customer service, praising the team's knowledge, helpfulness, and willingness to resolve issues.
Poor Customer Experience
On the other hand, some reviewers had negative experiences with Charnwood. Max Hayhurst was charged for next-day postage but did not receive his order until four days after ordering. Haisbro Nathe felt abandoned at the showroom, with staff showing no interest in speaking with him. Marius Reks purchased a machine that broke within ten minutes, only to be charged a restocking fee when he returned it. Anthony Lockett was unhappy with his product, which had to be replaced three times due to damage and subsequent problems with blade tension. He was denied a full refund when he requested one.
