Drive away in your dream car, effortlessly!
At Banks Opticians, we're passionate about providing exceptional eyewear and service since 1973. As an award-winning, independent, family-run opticians in Birmingham, we've built our reputation on delivering top-notch quality, bespoke styling consultations, and exceptional customer service. Our commitment is to make you look and feel great in your glasses, guaranteeing your complete satisfaction.
Our Story
Our journey began in 1973 when David Banks founded Banks Opticians, instilling important values of friendly, attentive, and genuine care for his clients. After he retired in 2014, his children, Paul Banks and Sarah Morgan, took over, continuing the traditional family legacy and building on the outstanding reputation their father had built. Today, we pride ourselves on going above and beyond for our clients, providing first-class service that makes your journey with us an enjoyable one.
Our Services
We offer a range of exceptional services designed to provide you with the best possible eyewear experience. From thorough in-depth eye examinations to bespoke styling consultations, our expert team will guide you in finding the perfect glasses tailored just for you. Our unique, high-quality, niche eyewear collections are handpicked to ensure you stand out from the crowd. With our 'love your glasses' guarantee, you can have complete confidence in your choice and fitting. We also offer flexible payment plans to make eyewear excellence accessible to everyone.
What Sets Us Apart
We're not just any opticians. We're passionate about delivering exceptional service, quality, and attention to detail that sets us apart from the rest. Our expert stylists take the time to understand your needs and preferences, providing personalized consultations to find your ideal specs. With our extensive range of premium frames and exclusive niche eyewear, you'll find the perfect pair that tells your story. At Banks Opticians, we pride ourselves on being an independent, family-run business that builds relationships, listens, and delivers bespoke customer care with traditional values.
Our Commitment
At Banks Opticians, we're committed to providing an exceptional experience that exceeds your expectations. Our team of style experts, optometrists, and dispensing opticians work together to ensure that every aspect of your journey with us is exceptional. From the moment you step into our premises, we guarantee a warm welcome, personalized attention, and a bespoke service that makes you feel valued and looked after.
Overview of Reviews
The reviews are mostly positive, with customers praising the excellent service, helpful staff, and professional opticians.
Staff and Service
The staff, including Kashif, Maniz, Maria, Julie, Paul, and Sarah, were commended for their excellent customer service, professionalism, and helpfulness.
Quick and Efficient Service
Several reviewers appreciated the quick and efficient service, with some mentioning that their issues were resolved in a short amount of time.
Range of Frames and Atmosphere
The pleasant atmosphere and great range of frames were also praised by some reviewers.
Accommodating and Polite
The staff were described as accommodating, polite, and sensitive, making customers feel comfortable and at ease.
Poor Customer Service
A few reviewers expressed dissatisfaction with the customer service, citing rudeness, unhelpfulness, and a lack of smile from the receptionist.
Difficulty in Booking Appointments
Some reviewers had issues trying to book appointments, citing unavailability, constant ringing, and voicemails.
Pricing
A few reviewers felt that the prices were too high, with one mentioning that they were charged 79 for a replacement pair of glasses.
