At Citadel House Hotel, we take pride in offering our guests a warm and welcoming atmosphere in the heart of Plymouth. Our beautiful Victorian residence has been carefully restored to provide a comfortable and stylish place to stay, with modern amenities and a relaxed atmosphere.
Our Services
We offer a range of rooms to suit all needs, from double and twin en-suite rooms to family rooms and single rooms with shared bathroom facilities. All of our rooms are tastefully decorated and come equipped with tea and coffee facilities, hair dryer, iron and ironing board, and a television. We also offer a range of amenities, including free Wi-Fi, credit card facilities, and family rooms.
Our hotel is perfectly located in the city centre, just a short walk from the famous Plymouth Hoe and sea front. We are also within walking distance to the Barbican, Brittany Ferries, Pavilions Leisure Centre, Theatre Royal, National Marine Aquarium, and the University of Plymouth. And with the world-famous Eden Project just an hour's drive away, we are the ideal base for exploring the area.
Our Philosophy
At Citadel House Hotel, we are committed to providing our guests with a comfortable and relaxing stay. We believe in offering exceptional value for money, with clean and comfortable rooms, modern amenities, and a friendly and welcoming atmosphere. We take pride in our hotel and strive to make every guest feel at home.
Why Choose Us
So why choose Citadel House Hotel for your next trip to Plymouth? Our hotel offers a unique blend of comfort, style, and location, making us the perfect choice for couples, families, and solo travellers alike. With our friendly and helpful owners on hand to ensure your stay is nothing short of perfect, we are confident that you will want to return again and again.
Accommodation and Amenities
The accommodation received mixed reviews, with some guests finding the rooms to be small and outdated, while others found them to be clean and comfortable. Some guests experienced issues with the ensuite bathrooms, including low water pressure and Mold on the ceiling. The hotel's parking situation was also a point of contention, with some guests having to find parking on the street and pay for it.
Staff and Service
The staff at the hotel received generally positive reviews, with many guests finding them to be friendly and helpful. However, some guests experienced poor service, including confrontational behavior from the staff when requesting a refund.
Breakfast and Dining
The hotel's breakfast offerings were a point of criticism, with some guests finding the options to be limited and of poor quality. Some guests were also disappointed to find that breakfast was not included in the price, despite the hotel's "Bed and Breakfast" name.
Value for Money
Many guests felt that the hotel offered good value for money, considering the low prices. However, some guests felt that the hotel's amenities and services did not live up to their expectations.
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