Shelford Heating is a privately-owned and independent heating company that has been serving the Cambridgeshire area and beyond since 2011. Our journey began with a management buyout from Watson Petroleum, allowing us to continue providing high-quality heating services to thousands of customers annually. With our roots in the 1960s, when oil became a popular heating fuel in rural Cambridgeshire and surrounding counties, we have expanded our expertise to include gas heating, installation of heating systems, and full maintenance packages.
Our Catchphrase, "More Than Just a Service, " reflects our commitment to providing a wide range of services. While our core product includes oil heating - boiler heating design, installation, and repairs using gas, oil, LPG, biomass, electric, and renewable energy - we also offer oil tank installations, bathroom installations, and general plumbing services.
Our Services
At Shelford Heating, we are dedicated to staying at the forefront of the ever-changing heating industry. We recognise the need for sustainable and environmentally friendly heating solutions for homes and businesses. As such, we have heavily invested in extensive research of new technologies, staff training, development of our product range, and installation of new computer operating systems.
Here are the services we proudly offer:
- Heating Services: We provide comprehensive heating services, including the design, supply, and installation of heating systems for both domestic and commercial clients. Our services also cover the annual safety and service of your home heating appliance, ensuring it remains efficient and safe.
- Renewables: As part of our commitment to sustainable heating solutions, we specialise in renewable energy services such as air source heat pumps, solar hot water, and biomass boilers. We are proud to offer the latest Grant Aerona 3 heat pumps with smart control, available from 2024, and Viessmann air source heat pumps.
- Plumbing: Our versatility and skill range mean that no job is too small or large. Our plumbing services cover everything from fixing leaks to installing new plumbing systems for residential and commercial buildings.
- Bathrooms: Our skilled team can design, supply, and install complete bathrooms tailored to your specific needs and preferences.
Our Coverage and Accreditations
Shelford Heating is based in Sawston, Cambridge, and serves customers within a 30-mile radius of Cambridge. Our team of technicians covers Cambridgeshire, Bedfordshire, Hertfordshire, Suffolk, Norfolk, and Essex. We hold numerous accreditations, including Gas Safe, OFTEC, APHC, MCS, and many more, ensuring that our work meets the highest industry standards.
Company Reputation and Pricing
The reviews suggest that the company has a mixed reputation, with some customers praising their workmanship and service, while others have expressed disappointment with their pricing and business practices.
Positive Experiences
Several customers have reported positive experiences with the company, citing excellent workmanship, attention to detail, and reliable service. Some have praised the company's professionalism, friendliness, and willingness to go the extra mile to ensure customer satisfaction.
Negative Experiences
On the other hand, some customers have reported negative experiences, including high prices, hidden costs, and a perceived lack of transparency in their pricing. Some have also expressed frustration with the company's business practices, including the exclusion of VAT and the charging of high prices for minor repairs.
Customer Service
The reviews suggest that the company's customer service is a mixed bag, with some customers praising the friendly and attentive staff, while others have reported poor communication, unresponsiveness, and a lack of reliability.
