Cart Making moments special since 1981
At Robert Anthony Jewellers, we pride ourselves on being one of Edinburgh's premier jewellers, offering an extensive range of exceptional quality jewellery pieces, bespoke design services, and expert repair and valuation services. Established in 1981, our family-run business has been built on a foundation of excellence, commitment to quality, and a passion for delivering exceptional customer service.
Our Story
Founded by Anne and David Henderson, our aim has always been to present beautiful, unique, and high-quality jewellery that showcases the beauty of precious metals, gemstones, and intricate craftsmanship. Over the years, we have built strong relationships with boutique manufacturers and goldsmiths, allowing us to offer an unparalleled range of jewellery pieces that cater to diverse tastes and preferences.
Our Services
At Robert Anthony Jewellers, we offer a comprehensive range of services designed to ensure that our customers receive the highest level of care and attention. Our bespoke design service allows customers to create unique pieces tailored to their specifications, while our expert repair and valuation services ensure that your treasured possessions are restored to their former glory. Additionally, we provide ear piercing, watch battery replacement, and jewellery cleaning services, making us a one-stop-shop for all your jewellery needs.
Our Commitment
We are committed to delivering exceptional customer service, ensuring that every interaction with our team is met with expertise, sincerity, and a genuine desire to help. Our knowledgeable staff is dedicated to guiding you through our extensive range of jewellery pieces, helping you find the perfect item that resonates with your personal style and preferences.
Visit Us
With two conveniently located stores in Edinburgh, we invite you to experience the Robert Anthony Jewellers difference. Visit us at our Rose Street or Gyle Shopping Centre locations, and allow our expert staff to guide you through our stunning collections, providing personalized advice and recommendations tailored to your unique needs and preferences.
Service and Staff
The reviews highlight the exceptional service and staff at this jeweller. Many customers have praised Caroline and Josh, mentioning their knowledgeability, helpfulness, and warm personalities. They have managed to create a welcoming atmosphere, making customers feel valued and cared for.
Quality and Selection
The quality and selection of jewelry at this shop are also praised by many customers. They have an impressive range of pieces, including unique and exclusive designs, and offer exceptional craftsmanship. The staff are knowledgeable and can help customers find the perfect piece that fits their budget and preferences.
Communication Issues
Unfortunately, there have been some issues with communication at this shop. A few customers have complained about not receiving updates or responses to their inquiries, leading to frustration and disappointment. Moreover, some customers have had trouble getting in touch with the store or have been left waiting for extended periods of time.
Unpleasant Customer Service Experiences
A handful of customers have had negative experiences with the shop's customer service, citing poor communication, lack of resolution to problems, and unhelpful staff. One customer even mentioned that a manager never called them back, leading to further frustration.
