Expert logistics solutions, tailored to your specific needs.
Rawlings & Son (Bristol) Ltd is a leading, independent packaging specialist, with a rich history spanning over 165 years. Since its inception in 1850 by William Rawlings, the company has evolved to become a trusted supplier of bottles and jars to a diverse range of market sectors. Our commitment to providing outstanding packaging solutions has earned us a reputation for excellence, making us the go-to choice for numerous brands.
Our Story
Our company's journey began in Bristol, where William Rawlings started collecting, washing, and selling empty glass bottles to local wine merchants. In 1927, Leonard Routley joined the company at the tender age of 15. He eventually took over as sole owner and expanded the business by importing glass bottles and jars from manufacturers worldwide. Today, the Routley family remains the proud owner of Rawlings, continuing the legacy of providing innovative packaging solutions.
Our Promise
At Rawlings, we pride ourselves on delivering exceptional service, tailored to meet the unique needs of each client. Our dedicated team of experts works closely with clients to understand their product and brand goals, ensuring that we deliver the perfect packaging solution. We take pride in our ability to collaborate, create, and innovate, bringing our expertise to the table to help our clients achieve their goals.
Our Services
Rawlings offers a wide range of services, catering to various industries, including:
- Beer and Cider: We provide bespoke bottles for traditional and contemporary beer and cider brands.
- Wines: We offer iconic and refined designs for fine wines, ensuring the perfect glass bottle to showcase each wine's unique character.
- Spirits: Our team creates highly spirited bottles for modern, classic, or bespoke designs that will leave a lasting impression.
- Soft Drinks: Our extensive range of soft drinks bottles is perfect for any brand, from classic to modern designs.
- Food: We offer a variety of jars and bottles for food and oil-based products, ensuring the perfect packaging solution.
- Health and Beauty: Our glamorous glass products are designed to make your brand stand out in the increasingly competitive health and beauty market.
- Candles and Diffusers: We provide decorated glass products that will delight your customers and set your brand apart.
Our Team
Our experienced team of experts is dedicated to providing exceptional service and guidance throughout the entire packaging process. Our team includes:
- Operations Director, Jackie Powell
- Sales Director, Billy Thurlow
- Account Manager for Food, Soft Drinks, and Wine, Jay Biro
- Account Manager for Spirits, Beer & Cider, Dan Smith
- Account Manager for Health & Beauty, Candle & Diffuser Glass, Jane Cross
- Account Manager for Health & Beauty, Candle & Diffuser Glass, Lin Kellett
- Account Manager for Beer & Cider, Rhi Simmons
- Marketing Manager for E-liquid, Kim Morris
- Accounts Assistant, Administration, and Finance, Kieran McCann
- Client Service Advisors, Liz Sanigar, Connor Sweeting, Kori Robbins, and Anna
- Warehouse Team, Phil, Mark, and Jay
Sustainability
Sustainability is at the heart of our company culture, and we are committed to reducing our environmental footprint. We lobby manufacturers to improve their recycled content levels and provide greater transparency for our clients and their customers. We continue to scrutinize our own products and services to minimize our carbon footprint, believing that sustainability is everyone's responsibility.
Get in Touch
For more information about our services or to discuss a project, please get in touch with us. We'd love to hear from you.
Customer Service Experience
The reviews highlight the importance of customer service in shaping the overall experience of customers. On the positive side, some customers had a great experience with the staff, who were helpful and responsive to their queries. For instance, Will and Matt were particularly mentioned for their helpfulness and prompt responses.
Order Fulfillment Issues
On the other hand, one customer had a negative experience with order fulfillment. The customer's order was cancelled, and they did not receive a refund promptly, resulting in further losses.
Timeliness and Efficiency
The speed of response and dispatch were also mentioned as key factors in the customer experience. Some customers were impressed with the prompt responses to their enquiries and the fast dispatch of their orders.