At Kidson-Trigg, we are a professional, trusted, local family-run business with a global online presence, operating in the area for over 65 years. Our team of specialist valuers and auctioneers provide a personalized and hands-on service, offering free walk-in valuation days every Tuesday from 8 am to 12 noon. We cater to clients seeking to sell a wide range of items, including jewellery, silver, watches, coins, and numerous treasures tucked away in their homes.
Our Services
We offer a comprehensive range of services, including:
- Specialist Jewellery and Silver Auctions: Our expert valuers and auctioneers specialize in providing accurate valuations and auctioning services for jewellery, silver, and other precious items.
- Probate Property and Contents: We provide a one-stop-shop service for probate property and contents, including valuations, clearance, and disposal of unwanted items.
- Online Auctions: We utilize cutting-edge online bidding platforms to reach a global audience, ensuring our clients' items are exposed to the widest possible market.
- Valuation Days: Our free walk-in valuation days, held every Tuesday from 8 am to 12 noon, provide an opportunity for clients to have their items valued by our experts.
- Property Valuations and Auctions: Our team of Chartered Surveyors and Auctioneers provides accurate valuations and auction services for properties, including farms, land, and village properties.
Our History
The Kidson-Trigg family has been serving the local community for over 60 years, with Martin Kidson-Trigg starting the business in the 1960s. Today, we are proud to continue the family tradition, providing a unique blend of personalized service and global expertise.
Why Choose Kidson-Trigg?
At Kidson-Trigg, we pride ourselves on our long-standing reputation for providing a personal and hands-on service. Our ability to compete globally, combined with our local expertise, makes us the go-to auction house in Marlborough and Swindon. We are committed to going the extra mile for our clients, ensuring they receive the best possible service and results.
Customer Service and Communication
The reviews highlight a mixed bag of experiences when it comes to customer service and communication. On the positive side, some customers praised the auction house's professional and helpful team, with one reviewer enjoying a brilliant and personal service. However, there were also instances of poor communication, with some customers feeling disrespected and ignored. One reviewer was told to wait for a condition report, but never received it, while another was refused a refund and encountered rudeness from the owner.
Product Quality and Accuracy
There were issues with product quality and accuracy, with some customers receiving broken items that were not described correctly. In one instance, the auction house was unwilling to wrap items for collection, citing it was "not their job".
Website Navigation
One reviewer criticized the website, finding it difficult to navigate and suggesting improvements such as cleaning up the design and adding more categorized tabs.
Overall Experience
The reviews suggest that the auction house's family-run business and professional team are a strength, but there are areas for improvement, particularly in customer service, product quality, and website navigation.
