Nurturing Health, Naturally
At Bentley Fire Shop, we pride ourselves on being one of the leading bespoke fireplace specialists in the industry. With over 30 years of experience, our family-run business has built a reputation for delivering exceptional quality and customer service. Located in Great Bentley, Colchester, our showroom features a wide range of stoves, fireplaces, and heating products from top brands and manufacturers.
Our Services
At Bentley Fire Shop, we offer a comprehensive range of services to cater to all your fireplace and heating needs. Our team of expertly trained engineers, registered with OFTEC, Gas Safe, and HETAS, can provide you with bespoke fireplace settings, home heating, and renewable energy solutions. From design to installation and commissioning, we guarantee exceptional results.
Our services include:
Bespoke Fireplaces: Design and installation of bespoke fireplaces catering to your unique style and preferences.
Home Heating: Installation, maintenance, and servicing of central heating systems, boilers, and plumbing requirements.
Renewable Energy Solutions: Supply and installation of eco-friendly heating systems and appliances, including bioethanol stoves and pellet stoves.
Media Walls: Construction of bespoke media walls to integrate your TV, mood lighting, and electric fire.
Chimney Repairs: Expert repair and maintenance of chimneys to ensure your home heating system operates safely and efficiently.
Custom Chambers: Design and construction of custom chimney breasts, providing a perfect fit for your home.
Our Accreditations
As a member of the Guild of Chimney Sweeps and with our engineers registered with OFTEC, Gas Safe, and HETAS, you can rest assured that our work meets the highest standards.
What Sets Us Apart
At Bentley Fire Shop, we pride ourselves on our commitment to quality, customer care, and relationships. Our loyal customer base is a testament to our dedication to delivering exceptional results. With our experienced team and extensive showroom featuring top quality products, we can bring your unique vision to life.
Whether you're looking to upgrade your home heating system, install a bespoke fireplace, or require expert maintenance, our team is here to guide you every step of the way. Book your free consultation today and let us bring warmth and comfort to your home.
Overall Experience
The majority of customers have expressed satisfaction with their experience at Bentley Fire Shop, praising the professionalism, competence, and courtesy of the staff.
Positive Aspects
- Excellent customer service and advice
- High-quality workmanship and attention to detail
- Friendly and polite staff
- Good communication and follow-up support
- Wide range of products and displays at the showroom
- Trustworthy and honest company
Negative Aspects
- Some customers experienced poor communication and delays
- Issues with after-sales service, including unreturned calls and emails
- One customer had a bad experience with a gas fire installation and subsequent lack of support
Individual Experiences
- Several customers praised the installation team, citing their professionalism, politeness, and attention to detail.
- Some customers mentioned specific staff members, such as Will and Kate, who provided exceptional service.
- A few customers experienced delays and communication issues, but ultimately were satisfied with the final result.
