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Welcome to A1 Carriages, a reputable and established used car dealership based in Kent. With over 60 years of experience in the industry, we have built a reputation for providing high-quality, low-mileage vehicles at competitive prices.
Our History
A1 Carriages has been a family-run business for over six decades, and we take pride in our commitment to providing excellent customer service and a wide range of quality used cars. Our team of friendly and knowledgeable staff are dedicated to ensuring that every customer leaves our dealership satisfied with their purchase.
Our Services
At A1 Carriages, we offer a range of services designed to make buying a used car as easy and stress-free as possible. Our services include:
- Used Car Sales: We have a vast selection of quality used cars from leading manufacturers, including Ford, Vauxhall, Kia, Nissan, Hyundai, Toyota, FIAT, Mercedes Benz, MG, MINI, Renault, and Skoda.
- Vehicle Valuation: If you're thinking of part-exchanging your vehicle, we can provide you with a free valuation to help you get the best deal.
- Aftercare Warranty: We offer our own aftercare warranty package, which includes full mechanical parts and labour cover for up to three years, giving you peace of mind motoring.
- Finance Options: We can arrange tailor-made financial packages at competitive rates to suit your budget.
- Service and MOT Centre: Our on-site service and MOT centre is equipped to handle all your servicing and maintenance needs.
Our Promise
At A1 Carriages, we're committed to providing our customers with a hassle-free car-buying experience. We pride ourselves on our transparent and honest approach, ensuring that you get the best deal possible. We're dedicated to building long-term relationships with our customers, and we're confident that our commitment to excellence will keep you coming back to us for all your motoring needs.
Overall Experience
The reviews highlight a mixed bag of experiences at A1 Carriages. While some customers had a seamless and pleasant experience, others faced issues with the quality of the cars and the after-sales service.
Positive Experiences
Many customers praised the friendly and professional staff, particularly Chris, who was mentioned multiple times for his helpfulness and professionalism. The sales process was often described as relaxed and pressure-free, with customers appreciating the transparency and fairness of the prices. Several reviewers also highlighted the quality of the cars and the thoroughness of the pre-sale checks.
Negative Experiences
However, some customers had disappointing experiences with the quality of the cars, citing issues with the clutch, gears, and engine. In some cases, the problems were not addressed promptly, leading to frustration and mistrust. A few reviewers felt misled by the sales process, with one customer claiming that the salesperson was dishonest about the car's history. Some also mentioned that the after-sales service was lacking, with long wait times and ineffective repairs.
Common Complaints
- Issues with the quality of the cars, particularly with the clutch, gears, and engine
- Poor after-sales service, including long wait times and ineffective repairs
- Misleading sales practices, including dishonesty about the car's history
- Lack of transparency in the sales process
