Exceeding expectations, every time, on time, and on budget
Gray and Company Estate Agents are a well respected UK based independent family owned Estate Agency with offices in Great Bardfield. Established some 20 years ago, we specialise in the sale of village and country property across a broad spectrum throughout north east Essex. We are also letting agents, offering property management services.
Our Services
We have a substantial and experienced Property Letting and Management Division run to an extremely high standard. As letting agents, we offer a wide range of houses, bungalows, period homes, farmhouses, cottages, and flats. The whole ethos of Gray and Company Estate Agents is centered on the personal attention given by the partners and their experienced staff. In fact, we pride ourselves on good old-fashioned service, coupled with modern efficiency and the latest technology.
Our Expertise
Our experienced team of estate agents and letting agents have extensive knowledge of the local property market, ensuring that our clients receive the best possible service when buying, selling, or renting properties in the area. We are committed to providing exceptional customer service, ensuring that our clients' needs are met, and their expectations exceeded. Whether you are looking to buy, sell, or rent a property, we are here to help.
Our Philosophy
At Gray and Company Estate Agents, we believe in building long-term relationships with our clients, founded on trust, integrity, and a genuine passion for the local area. Our goal is to provide a professional, efficient, and personalized service, tailored to meet the unique needs of each client. We strive to deliver exceptional results, exceeding our clients' expectations, and ensuring that their property journey is as smooth as possible.
Overall Experience
The reviews of Gray & Co, an estate agent, are mixed, with some customers having a excellent experience, while others have been disappointed.
Positive Experiences
Many reviewers praised the staff, in particular Janice, for their professionalism, helpfulness, and welcoming nature. The company's local and independent status was also appreciated. Some reviewers appreciated the extra touches, such as the welcome pack provided to new lettings and purchasers.
Negative Experiences
On the other hand, some reviewers experienced poor communication, unprofessionalism, and rudeness from some staff members. Some customers felt that their queries were not responded to, and when they did get a response, it was often unhelpful. A few reviewers felt that the company was not hungry enough to sell their property.
Staff Performance
Janice, a staff member, was frequently mentioned in positive reviews for her exceptional service, knowledge of the industry, and emotional support during difficult times.
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