Empowering Excellence Through Quality and Innovation
At the Gelder Group, we believe that building things is not just about constructing structures, it's about creating environments that bring people together and make a positive impact on their lives. With over 35 years of experience in the construction industry, we have built a reputation for delivering high-quality projects that are both functional and beautiful.
Our Vision
At the heart of our vision is a commitment to excellence, a dedication to our employees, and a passion for building something special. We strive to be the best, and we are constantly looking for ways to improve and innovate. Our goal is to be the industry leader in building and maintaining construction projects that exceed our customers' expectations.
Our Divisions
We have two main divisions; Commercial and Insurance Repair & Renovation. Our Commercial division delivers a broad range of services, from new build to refurbishment and maintenance, to meet the diverse needs of our clients. Our Insurance Repair & Renovation division is highly experienced in all forms of insurance-related building claims, including underpinning, water damage, malicious damage, fire, flood, and storm claims.
Gelder Living
Our Gelder Living division has been building luxury homes for over 35 years, with a wealth of knowledge and craftsmanship. We deliver everything with a 'can-do' attitude and constantly challenge our teams to deliver everything with a special 'Gelder Touch', which our customers love.
Our Commitment to Sustainability
At the Gelder Group, we understand that we have an impact on the environment, and we are committed to reducing our carbon footprint. We have built an environmental reserve at our Head Office, featuring woodlands and a large lake, which was created from 13 acres of poor quality ex-agricultural land and has been extensively redeveloped to provide a haven for wildlife and native habitats.
Our Accreditations
We are proud to hold memberships and accreditations from industry-leading bodies, demonstrating our commitment to excellence and continuous improvement.
Our Community Involvement
We believe in giving back to our community, and we support various charitable initiatives through our Gelder Charitable Trust, established in March 2020. We also partner with local organizations to promote apprenticeships and training programs, investing in the next generation of construction professionals.
Our Commitment to Employee Well-being
We are committed to supporting the well-being of our employees, and we are proud to partner with The Lighthouse Construction Industry Charity, which provides mental health support and financial assistance to those in need.
Professionalism and Customer Service
The reviews highlight varying levels of professionalism and customer service from the Gelder Group. While some customers have had positive experiences, others have been left dissatisfied.
Positive Reviews
Some customers have praised the team's responsiveness, punctuality, and quality of work. Dawn Barron and Lisa Elm, for example, mentioned that the team responded quickly to their urgent needs and completed the work to a high standard. Tracy Kingscott and Deborah Barnes also commended the team's efficiency and excellent work. These customers have appreciated the team's professionalism, punctuality, and attention to detail.
Negative Reviews
On the other hand, some customers have reported poor experiences with the Gelder Group. Shirley Dolben, Helen Applewhite, and Matthew Telling have all expressed dissatisfaction with the company's performance. Shirley's saniflo toilet was left leaking, while Helen's shower waste pump was not fixed despite initial promises. Matthew, a subcontractor, has accused the company of not paying their bills on time and failing to communicate with him about payment. These customers have felt frustrated and undervalued by the company's actions.
