Yelloway Coaches, a reputable coach hire company, has been providing luxury coaches to a loyal and satisfied client base since 1915. With a rich heritage that spans over a century, Yelloway has established itself as a trusted name in the coach hire industry, offering a wide range of services that cater to the unique needs of its diverse clientele.
At Yelloway, we understand that every journey is unique, and we strive to exceed our customers' expectations by providing affordable, convenient, and comfortable travel options. Our experienced, professional, and dedicated team of travel specialists work tirelessly to ensure that every journey runs smoothly, from start to finish.
Our promise to you is that every journey or service you purchase from us will exceed your expectations and run like clockwork. We take great pride in our ability to provide cost-effective, convenient, and comfortable travel options, all while delivering outstanding customer care. Our long-standing relationships with other travel specialists, including major airlines and airports, enable us to offer a comprehensive, all-round service that is second to none.
Safety: Our Top Priority
At Yelloway, safety is our number one priority. We ensure that all our vehicles are regularly replaced and well-maintained, and that all staff are rigorously selected and trained. Our detailed record-keeping allows us to demonstrate instantly that we meet the highest safety standards required by law, by our customers, and by common sense. Our commitment to safety is unwavering, and we strive to provide a safe and secure travel experience for every passenger.
Our Heritage: Over a Century of Experience
Yelloway has been in the business of successfully transporting people since 1915. Over the years, we have amassed a wealth of experience that enables us to offer the most competitive prices, the widest range of choices, and the highest service standards in the North West. Our rich heritage and experience set us apart from our competitors, and we are proud to be a preferred operator for many of our loyal and satisfied customers.
Immaculate Coaches and Exceptional Customer Service
At Yelloway, we take great care to ensure that all our vehicles are kept in immaculate condition, both inside and out. Our hi-tech coach washing system enables us to wash a 12-meter long coach in just 10 minutes, ensuring that every coach you hire from us is spotlessly clean. Our commitment to providing exceptional customer service extends beyond the cleanliness of our coaches; we are dedicated to providing an efficient, attentive, and friendly service that has helped make our reputation as the best surface travel company in the Manchester and North West region.
Meet the Team: A Family Business with a Story to Tell
At Yelloway, we are proud of our family business heritage. Our dedicated team of professionals is committed to providing an efficient and attentive service that exceeds our customers' expectations. Our staff are carefully selected for their qualities and credentials, ensuring that we provide a safe and friendly travel experience for every passenger. With Yelloway, you'll always be in safe, friendly, and reliable hands. Our team is dedicated to providing a personal service, and many of our regular travellers look forward to seeing familiar faces.
False Advertising and Poor Service
Samantha Skerritt's review highlights several issues with Yelloway's services. Firstly, she notes that the website does not display departure times, which led to a lengthy and frustrating journey to Chester Zoo. She expresses disappointment and frustration at the poor service, stating that they spent more time on the coach than at the zoo. She also criticizes the company's attitude, accusing them of lying about the advertised times.
Other reviewers have also experienced poor service, with Diane Wood missing her return coach and feeling abandoned. Majid Hussain's review highlights an attitude problem with the coach driver, who prohibited children from interacting with each other.
Positive Reviews
On the other hand, many reviewers have had positive experiences with Yelloway. Halloween Kieran, Karen Doubleday, Jfiggs J., Lorraine Bracewell, and Helen Williams all praise the friendly and helpful drivers, as well as the comfortable coaches. Paul Gresty, who used to work for the company, reminisces about the family values and old-fashioned charm of the service.
Charges and Fees
Amanda Ramsden's review highlights a hidden charge for calling the booking number, which she discovered on her O2 bill. She feels that this is unfair and practices.
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