Providing exceptional veterinary care with a personal touch
Best Friends Veterinary Surgery is Malvern's premiere companion animal veterinary practice, located in the heart of Malvern Link. Our surgery is situated in a beautifully restored Victorian house, where we provide a warm and welcoming atmosphere for you and your beloved pets.
Our Mission
At Best Friends Veterinary Surgery, we are dedicated to providing exceptional veterinary care to our patients, while also delivering outstanding customer service to our clients. Our team of highly trained and caring professionals strive to create a comfortable and stress-free environment for all our patients, from routine check-ups to complex surgeries. We believe that every patient entrusted to our care should be treated as an individual with dignity and respect, and we reflect this philosophy in our practice ethos.
Our Services
At Best Friends Veterinary Surgery, we offer a comprehensive range of services to cater to the needs of your furry friends. From routine vaccinations and health checks to surgical procedures and advanced diagnostic testing, we are equipped to handle all your pet's medical needs. Our services include:
- Vaccinations and health checks
- Surgical procedures
- Diagnostic testing, including laboratory and radiography services
- Neutering and microchipping
- Pet health club membership
- Laser therapy and nursing clinics
- 24-hour emergency service
Our Team
Our team of dedicated professionals is committed to providing the highest level of care to your pets. From our veterinary surgeons to our nurses and client care managers, every member of our team is trained to the highest standards and shares a passion for animal care. We believe that building strong relationships with our clients and their pets is essential in delivering exceptional care, and we strive to make every interaction with us a positive and reassuring experience.
Why Choose Us
At Best Friends Veterinary Surgery, we understand that your pets are an integral part of your family, and we strive to provide the same level of care and compassion that we would expect for our own pets. Our commitment to exceptional veterinary care, combined with our caring and compassionate approach, sets us apart from other veterinary practices in the area. We invite you to experience the Best Friends difference for yourself.
Overall Experience
The reviews are mixed, with some pet owners having a positive experience and others having a poor one.
Positive Comments
- The reception staff and nurses are friendly and lovely.
- The vets are caring, knowledgeable, and professional.
- The practice is clean, tidy, and welcoming.
- The staff are willing to go the extra mile to help.
- The aftercare is excellent, with phone calls to check on the pet's recovery.
Negative Comments
- Some vets lack customer service skills and are condescending and rude.
- One vet was criticized for not reading the dog's body language, leading to a stressful experience.
- A vet did not offer pain medication, and the owner had to request it.
- A pet owner felt spoken to like a child and was unhappy with the vets' attitude.
Be the first to review Best Friends Veterinary Surgery.
Write a Review
