Business Details
19 Years
experience
Emergency
services
Trusted Veterinary Care in Malvern
Established in 2007, Best Friends Veterinary Surgery is an independently owned, family-run practice located in the heart of Malvern Link. Our dedicated team of veterinary professionals provides comprehensive healthcare for companion animals, including dogs, cats, rabbits, guinea pigs, and exotic pets. We hold the ISFM Silver Standard Cat Friendly Practice accreditation and prioritise fear-free veterinary care through separate entrances and waiting areas for different species. As an RCVS Approved Training Practice, we maintain rigorous standards while mentoring veterinary and nursing students.Our services encompass preventative care, diagnostics, surgical interventions, and end-of-life support, delivered with empathy and technical expertise. We serve clients across Worcestershire and surrounding areas, offering 24/7 emergency care exclusively to registered clients. Our facilities include modern diagnostic equipment, dedicated wards, and a Pet Health Club offering cost-effective wellness plans. We combine professional excellence with genuine compassion, treating every pet as an individual family member.
Services
Vaccinations
Neutering
Laser Therapy
Nursing Clinics
Pet Health Club
Emergency Care
Diagnostics
Surgical Procedures
End-of-Life Services
Exotic Pet Care
Details
- Year established: 2007
Highlights and features
- Established 2007 with continuous veterinary expertise
- ISFM-accredited cat-friendly facilities with separate waiting areas
- 24/7 emergency services for registered clients
- RCVS-approved training practice with up-to-date protocols
- Dedicated exotic and small animal treatment experience
Associations and certifications
- ISFM Cat Friendly Practice Silver Standard
- RCVS Approved Training Practice
What people say
Outstanding veterinary care
Compassionate, knowledgeable staff
Modern, clean facilities
Excellent emergency service
Genuine animal lovers
Services
Vaccinations
We provide comprehensive vaccination programs using PureVax and Feligen for cats, Canigen for dogs, and combined vaccines for rabbits. Our protocols include rabies certification for travel and kennel cough protection for social dogs. Vaccinations form the foundation of preventative healthcare, protecting pets against common infectious diseases while maintaining herd immunity within animal populations.
Neutering
Our neutering services cover dogs, cats, rabbits, ferrets, and small animals from appropriate age thresholds. We offer tailored advice on optimal timing and surgical approaches, with financial assistance options available for cat neutering through Cats Protection. The procedure helps prevent unwanted litters, reduces certain health risks, and can improve behavioural outcomes in companion animals.
Laser Therapy
This non-invasive treatment uses specific infrared wavelengths to reduce inflammation, alleviate pain, and accelerate tissue repair. We apply it for osteoarthritis, post-surgical recovery, ear conditions, and soft tissue injuries. The therapy improves circulation while providing analgesia, often used alongside conventional treatments for enhanced patient comfort and healing outcomes.
Pet Health Club
Our monthly payment plans cover routine healthcare needs including vaccinations, parasite control, and health assessments. Members receive discounts on selected foods and diagnostic tests, with home delivery options for parasite prevention products. The club offers cost-effective budgeting while ensuring consistent preventative care for registered pets throughout their lives.
End-of-Life Services
We provide dignified euthanasia services with pre-appointment consultations to discuss preferences for home visits or in-clinic procedures. Bereavement support includes cremation options ranging from communal to private services with various memorial choices. Our staff offers emotional support during this difficult time, respecting each family's need for closure and remembrance.
People
Jon Slattery
Veterinary Surgeon & Practice Owner
Founder of Best Friends Veterinary Surgery in 2007, Jon combines clinical expertise with compassionate care. He leads the team in maintaining RCVS standards while mentoring veterinary students. Known for his dedication to exotic animal medicine and emergency care.
Kirsty
Veterinary Nurse
Experienced nurse specialising in pet health education and chronic disease management. Provides expert care in the nursing clinics and supports clients with dietary and behavioural advice. Recognised for her gentle approach with senior and anxious animals.
Amy
Veterinary Receptionist
Front-of-house coordinator ensuring smooth client interactions and appointment management. Facilitates emergency triage and serves as primary contact for prescription requests. Appreciated for her organisational skills and empathetic communication.
Questions
What species do you treat?
We treat dogs, cats, rabbits, guinea pigs, ferrets, rats, other small mammals, and exotic pets including birds and reptiles.
Do you offer 24/7 emergency care?
Yes, we provide 24-hour emergency services exclusively to registered clients through our partnership with Vets-Now during out-of-hours.
How do I register my pet?
Contact us by phone to register your pet, enabling appointment booking and access to emergency services. Registration requires completing medical history forms.
What payment methods are accepted?
We accept cash, credit/debit cards, and direct debit payments for our Pet Health Club plans. Payment is required at the time of service.
Are there facilities for anxious pets?
Yes, we have separate waiting areas for dogs and cats, with dedicated rabbit and rodent wards to reduce stress during visits.
Do you offer home visits?
Home visits are available for euthanasia procedures. Routine veterinary care requires clinic visits to maintain proper facilities and equipment access.
