Transforming Your Home, Transforming Your Life
At Trade Frame, we pride ourselves on being a premier home improvement specialist, providing top-of-the-line windows, doors, extensions, roof solutions, and more to residents in Gloucester, Peterborough, and surrounding areas. With over 40 years of experience, we have established a reputation for delivering exceptional quality products, unparalleled customer service, and unmatched expertise.
Our Services
We offer a wide range of products and services designed to enhance the beauty, functionality, and value of your home. Our product portfolio includes uPVC windows, aluminium windows, vertical sliding sash windows, flush sash windows, uPVC residential doors, composite residential doors, uPVC patio doors, uPVC French doors, aluminium bi-fold doors, glass conservatories, solid roof conservatories, carports, roof lanterns, and flat rooflights. Our team of experts will work closely with you to understand your unique needs and preferences, providing personalized solutions tailored to your specific project requirements.
Our Philosophy
At Trade Frame, we believe in transparency, honesty, and integrity. We pride ourselves on our completely open pricing policy, with no hidden fees or surprise charges. Our survey, delivery, and installation services are designed to provide a seamless and hassle-free experience for our customers. We take care of everything, from measuring to installation, ensuring that our customers can relax and enjoy their new home improvements.
Our Expertise
With decades of experience in the industry, our team of experts has honed their skills in providing exceptional service, unparalleled quality, and attention to detail. Our surveyors, fitters, and installation teams are trained to deliver outstanding results, ensuring that our customers receive the highest level of satisfaction. We guarantee our work, providing customers with complete peace of mind.
Our Story
Founded in 1982 by Mike Chambers, Trade Frame has undergone significant transformations over the years. In 2003, Will Nicoll joined the business as a consultant, bringing his expertise from the retail and manufacturing industries. In 2006, Will Nicoll purchased the business, and in 2008, Windowmaker, another specialist manufacturer, merged with Tradeframe, expanding our manufacturing capabilities. Today, we continue to grow, with showrooms in Peterborough and Gloucester, and a commitment to delivering exceptional products and services to our customers.
General Feedback
The reviews of Tradeframe showcase a mixed bag of experiences, with both extremely satisfied and extremely dissatisfied customers.
Positive Experiences
Many customers praised the company's competitive prices, good quality products, and excellent customer service. The fitters were often described as proficient, polite, and hardworking. Some customers appreciated the company's willingness to rectify issues promptly. The online designer tool was also praised for allowing customers to build their ideal doors and receive accurate quotes.
Negative Experiences
On the other hand, some customers experienced poor customer service, with some being left feeling frustrated and ignored. Issues with faulty products, incorrect installations, and a lack of communication were common complaints. Some customers felt that the company's warranty did not adequately cover third-party works, and that their customer service was unhelpful in resolving issues. A few customers also reported difficulties in getting quotes and receiving updates on their orders.
Quality of Products and Installation
While some customers were extremely happy with the quality of their doors and windows, others reported issues with faulty products and incorrect installations. A cracked window unit and a door that froze shut on cold nights were among the issues reported.
