Insuring Your Story, One Policy at a Time
Principal Insurance is an independent broker that has been serving the insurance needs of over 40,000 customers nationally. Our team of experienced insurance specialists takes pride in providing personalized service to each and every customer, understanding their unique needs and requirements to offer the best possible quotes from our panel of leading UK insurers.
Our Services
We offer a wide range of insurance products, including motorbike insurance, car insurance, van insurance, motorhome insurance, multi-vehicle insurance, and home insurance. Additionally, we provide commercial insurance products such as courier insurance, HGV insurance, goods in transit insurance, delivery rider insurance, and SME business insurance. Whether you're a motorcyclist, motorist, classic car enthusiast, van driver, courier, motorhome owner, or homeowner, we have the expertise and resources to find the right insurance policy for you.
Our Approach
At Principal Insurance, we believe in taking a personalized approach to insurance. We prefer to talk to our customers, understand their needs, and then seek out the best possible deal from our extensive panel of leading UK insurers. We're not just about providing insurance quotes; we're about building relationships and delivering old-fashioned service. Our friendly and knowledgeable staff are encouraged to take the time to chat with customers, understand their requirements, and provide expert advice and guidance.
Our Values
As an independent broker, we're committed to putting our customers first. We believe in honesty, transparency, and integrity in everything we do. Our goal is to provide the highest quality of service, ensuring that our customers feel valued and supported throughout the entire insurance process, from quote to claim.
Excellent Customer Service
The majority of reviewers praised the exceptional customer service they received from the insurance company. Many mentioned specific staff members, such as Chris, Leigh, Kamren, and Sam, who were highly knowledgeable, friendly, and patient in addressing their concerns and answering their questions. The staff were commended for being polite, efficient, and clear in their communication, making the process of purchasing or renewing insurance policies smooth and stress-free.
Positive Experiences
Several reviewers appreciated the time taken by the staff to explain complex information in a clear and concise manner, making them feel more confident in their decisions. Others praised the speed and ease of the process, with one reviewer mentioning that it was the most enjoyable conversation they'd had with an insurance company.
Negative Experiences
Unfortunately, not all reviewers had positive experiences. Some complained about long wait times, price increases, and difficulties with claims processing. A few reviewers had issues with the company's policies, such as the requirement for motorhomes to be registered with the DVLA, which was not clearly stated earlier. One reviewer felt misled by the company's sales tactics, and another was unhappy with the refund policy.
Issues with Claims Processing
A few reviewers had negative experiences with claims processing, citing issues with the company's handling of their claims, including being given bad advice, experiencing delays, and being charged for canceling policies.
