Start your holiday the minute you board
Welcome to our cruise booking platform, your one-stop shop for all your cruise holiday needs. We are a dedicated team of travel enthusiasts who are passionate about providing unforgettable cruise experiences to our clients. Our mission is to make cruising accessible and enjoyable for everyone, whether you are a seasoned cruiser or setting sail for the first time.
Our Services
We offer a wide range of services designed to make your cruise booking experience seamless and hassle-free. Here are some of the services you can expect from us:
Cruise Booking
We offer an extensive selection of cruises from top cruise lines, catering to various budgets, preferences, and interests. Our platform features cruises to various destinations around the world, including the Caribbean, Asia, Mediterranean, Norway, and many more. We also offer cruises from UK ports, making it easier for you to embark on your holiday from your doorstep.
Manage Your Booking
Once you have made your booking, you can manage it through our platform. You can view your booking details, make payments, and manage your account with ease. Our system is user-friendly, and we are always on hand to assist you with any queries or issues you may have.
Quote Management
We understand that cruise shopping can be overwhelming, and that's why we offer a quote management system. You can save and compare quotes from different cruises, allowing you to make an informed decision. Our system is designed to make cruise shopping stress-free and enjoyable.
Help Centre
We have a comprehensive help centre designed to answer frequently asked questions and provide useful information about cruising. Our help centre covers topics such as booking, payment, cancellations, and general cruise information.
Cruise Deals
We offer exclusive cruise deals that are updated regularly. Our deals include last-minute offers, early bird discounts, and exclusive prices. We also offer cabin upgrades, free onboard spend, and other perks, making your cruise experience even more special.
Customer Support
Our customer support team is dedicated to providing excellent service to our clients. We are available to answer any questions or concerns you may have, and we are committed to resolving any issues promptly and efficiently.
In conclusion, our platform is designed to provide a stress-free and enjoyable cruise booking experience. We offer a wide range of services, from cruise booking to quote management, help centre, and customer support. Our team is dedicated to providing excellent service and ensuring that your cruise experience is unforgettable.
Excellent Customer Service and Dream Holidays
Iglu Cruise has received praise for their excellent customer service, with some customers experiencing a seamless booking process and receiving helpful assistance from the customer services team. Many customers have expressed their satisfaction with the company's customer service, citing their helpfulness, professionalism, and ability to resolve issues efficiently.
Issues with Booking and Amendments
However, some customers have reported difficulties with booking and making amendments to their cruises. Some have experienced issues with cancelling or changing their bookings, citing a lack of compassion and understanding from the company. Others have reported difficulties in getting in touch with the customer service team, with some experiencing long wait times or unhelpful responses.
Pricing and Hidden Fees
Some customers have reported issues with pricing, citing hidden fees and unexpected costs. Some have reported being charged additional deposits or fees without being informed beforehand, leading to surprise and frustration.
Poor Communication and Lack of Care
Some customers have reported poor communication and a lack of care from the company. Some have reported feeling pressured or rushed into making decisions, and others have reported feeling misled or lied to about prices or booking details.
Positive Experiences
However, many customers have reported positive experiences with Iglu Cruise, citing their professionalism, helpfulness, and ability to resolve issues efficiently. Some have reported being impressed with the company's knowledge and expertise, and many have praised their customer service team for their helpfulness and professionalism.
