Start your holiday the minute you board
At Cairn Hotel Group, we are a leading UK hospitality company with a rich legacy of over 60 years. Our journey has been marked by successful partnerships with global brands and the creation of thriving properties under our ownership. We take immense pride in our ability to create value across every area of our business, from outstanding guest experiences to exceptional financial outcomes. Our mission is to continuously raise the standard in the hospitality industry and provide a unique experience for every kind of guest.
Creating Value Throughout Our Business
Our extensive portfolio comprises of 29 branded and unbranded hotels and 8 independent bars and restaurants, catering to a broad spectrum of hospitality needs. Operating independently or as part of globally renowned franchises, our properties feature a range of amenities, including outstanding spas, stylish bars, gourmet dining venues, purpose-built conference and meeting facilities, and adaptable event spaces. Every aspect of our operations is designed to deliver tailored solutions to meet the diverse needs of our guests, whether for business or leisure.
Hospitality at Our Core
Cairn Group has exceptional customer service ingrained in both our team and the venues we operate. Our core focus lies in delivering the best guest experience by allowing talent to shine through. We believe that every member of our team is essential to delivering an outstanding experience, which is why we invest heavily in our people and provide training and development opportunities to help them grow and develop their skills.
Community Connections
As a responsible business, Cairn Group is committed to supporting and enhancing the communities in which our venues operate. We have established strategic partnerships, sustainability programs, and educational engagements to make a positive impact on the local communities and contribute to their growth and development.
World-leading Brand Partnerships
We are proud to partner with world-leading brand owners, including Hilton, IHG, Marriott, and Accor. Our partnership with these global brands enables us to deliver exceptional experiences to our guests and provide a unique platform for our people to grow and develop their skills.
Location and Accessibility
The hotel's location is a major highlight, with many reviewers praising its proximity to the city centre, shops, restaurants, and Brighton Pier. Guests can easily walk to these attractions, and the hotel's location makes it an ideal base for exploring the city.
Rooms and Amenities
The hotel's rooms are described as spacious, clean, and comfortable, with some featuring large baths and comfortable beds. However, some guests noted that the rooms are in need of refurbishment, with peeling wallpaper, broken sink plugs, and outdated decor. The hotel's bathrooms are well-equipped, and the breakfast buffet is praised for its variety and quality.
Staff and Service
The hotel's staff are consistently praised for their friendly, welcoming, and professional service. Many reviewers noted that the staff went above and beyond to ensure a pleasant stay, with some even receiving special treats and surprises.
Food and Drink
The hotel's food and drink offerings are generally praised, with guests enjoying the breakfast buffet, afternoon tea, and evening meals. The hotel's bar is also a popular spot, with live music and a relaxed atmosphere.
Negatives
Some guests were disappointed with the hotel's dated decor and tired appearance, with peeling wallpaper, creaky floors, and outdated furniture. Some rooms were also found to be cold, with broken amenities and poor maintenance.
