Inspiring Window Dressing Solutions for Your Home
Bespoke Blinds & Poles is a South Yorkshire-based company that specializes in providing high-quality window dressings, awnings, and shading solutions to homeowners across South Yorkshire, Hope Valley, and North East Derbyshire. Our mission is to inspire our customers with our extensive range of products, expert advice, and exceptional customer service.
Our Services
We offer a comprehensive range of window dressings, including blinds, awnings, plantation shutters, curtain tracks, and poles. Our products are designed to enhance the aesthetic appeal of your home, while also providing functional solutions for light control, privacy, and energy efficiency. Our team of experts is dedicated to providing personalized advice and guidance to help you choose the perfect window dressing solution for your home.
Our Expertise
Between them, our founders, Maxine and Neil, have built up over 30 years of experience in the window dressing arena. We are proud to be a Gallery Dealer for Luxaflex Blinds, offering the most comprehensive overview of all their products. Our showroom allows you to relax, view, and examine our window coverings in detail, backed up with expert, friendly advice.
Our Commitment
We are committed to providing exceptional customer service, ensuring that our customers receive the best possible experience from the initial consultation to the final installation. Our team of experienced fitters provides a full measuring service and will book an appointment to measure that suits you. We also offer a range of products for customers who wish to carry out their own fitting.
Our Products
Our product range includes awnings, apex windows, blinds, bay windows, bi-fold doors, blind screens, blindspace, conservatory blinds, external blinds, lantern roof blinds, Luxaflex exclusive pleated blinds, roller blinds, Roman blinds, Venetian blinds, vertical blinds, curtains, and poles. We offer a wide range of fabrics, styles, and materials to suit your unique needs and preferences.
Why Choose Us
At Bespoke Blinds & Poles, we pride ourselves on our expertise, quality of products, and exceptional customer service. We are members of the British Blind & Shutter Association and have received an award from Luxaflex UK. We are also a Which? Trusted Trader, ensuring that our customers receive the best possible service and quality products.
Customer Service
The customer service provided by Bespoke Blinds and Poles is a mixed bag. On the one hand, some customers have praised the company's aftercare and workmanship, with one customer stating that the company's aftercare is "second to none". Additionally, some customers have found the staff to be friendly and helpful, with one customer commenting that the owners, Maxine and Neal, are "really nice to deal with".
On the other hand, several customers have had negative experiences with the company's appointment-only policy. Some customers have reported being turned away at the door or treated rudely when they tried to enter the shop without an appointment. One customer described the woman who greeted them as "brusque" and said that she did not invite them to engage with the company.
Product Quality
The quality of Bespoke Blinds and Poles' products seems to be high, with several customers praising the quality of their blinds. One customer commented that the light reduction and privacy aspects of their blinds have made their rooms more usable, and another customer said that they are very pleased with their sun blind.
Issues with Appointment Policy
A recurring issue with Bespoke Blinds and Poles is their appointment-only policy. Several customers have reported being turned away at the door or treated rudely when they tried to enter the shop without an appointment. Some customers have suggested that the company could improve its communication and customer service by allowing customers to browse in the shop or providing a clearer explanation of their appointment policy.
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