Transforms Your Living Spaces with Quality Tiles
At Stone Deals, we are passionate about providing stunning and diverse tiles that elevate the style and functionality of your home. We offer an extensive collection of premium-quality wall and floor tiles, crafted from materials like natural stone, porcelain, and quartz.
Our Expertise
With years of experience in the tile industry, our team understands the importance of quality, affordability, and aesthetic appeal. We prioritize:
- Quality: We meticulously source our tiles from reputable manufacturers and implement rigorous quality control measures to ensure durability and longevity.
- Value: We leverage our bulk purchasing power and efficient operational practices to deliver competitive prices without compromising quality.
- Accessibility: As an online retailer, we eliminate the unnecessary overheads of physical retail stores, allowing us to offer our products at more affordable prices.
Our Products
Our diverse product range encompasses:
- Natural Stone Tiles: Experience the unique beauty and timeless elegance of natural stone like marble, travertine, limestone, and slate.
- Porcelain Tiles: Enjoy the durability and versatility of high-quality porcelain tiles, available in a variety of stunning finishes.
- Mosaic Tiles: Create intricate and captivating designs with our exquisite mosaic tiles, featuring natural stone fragments and glass elements.
Our Commitment
We are committed to providing exceptional customer service, characterized by:
- Responsive and personalized assistance
- Extensive product knowledge and design guidance
- Efficient order processing and delivery
- Transparent communication throughout the process
Our Values
At Stone Deals, we believe in:
- Delivering exceptional value to our customers
- Fostering sustainable practices
- Maintaining transparency and integrity
- Cultivating a positive and engaging shopping experience
Join Us on the Journey
We are committed to continuously expanding our product offerings and providing you with access to the latest trends and innovations in the tile industry. Whether you are planning a small renovation or a complete home makeover, Stone Deals is your trusted partner.
Customer Service Experience
The customer service experience seemed to be a mixed bag, with some customers having a positive experience and others having a negative one. Some customers praised the helpfulness of the staff, particularly Sophie, who allowed a customer to transfer the tiles to a nearby depot for inspection. On the other hand, some customers had a negative experience, with staff being described as unhelpful and rude. One customer even reported that the staff were flirtatious and insulting.
Product Quality and Value for Money
The quality of the tiles was generally well-received, with customers praising the appearance and quality of the Silver Tumbled Travatine, Carrara marble tiles, and Travertine tiles. Many customers also commented on the good value for money, with prices being significantly lower than those found on the high street.
Delivery and Shipping
Delivery and shipping seemed to be a major issue for some customers. One customer reported that the shipping cost was ridiculous, with a charge of over 60 for 6 tiles on a pallet. Another customer was unhappy with the delivery charge of 81, which they felt was extortionate.
Returns and Refunds
Some customers had issues with returns and refunds, with one customer reporting that they were asked to return defective tiles themselves, which would require a 2-hour journey. Another customer reported that they were sent replacement tiles that never arrived.
Overall Experience
Overall, the experience of dealing with Stone Deals was either very positive or very negative, with some customers having a smooth and efficient experience and others having a range of issues with customer service, product quality, and delivery.
