Transforming Your Home, Enhancing Your Life
Vale Window Company Ltd is Mansfield's leading PVC-U window & door manufacturing company. Our longstanding success, spanning almost 20 years, is based on high quality manufacturing supplied to the local trade. We were established in 1996 by Directors Brian and Richard Hackett and the business grew rapidly due to our reliable and unbeatable service. Our existing location in Crown Farm Industrial Estate provides us with the capacity for continued growth and expansion, supported by our system partner Deceuninck UK.
Our Products
We take pride in our wide range of products that cater to various tastes and preferences. Our Traditional 2500 windows are designed to provide a classic look with modern functionality, while our Heritage 2800 range offers modern shapes and smooth contours that add a touch of elegance to any home. Our Heritage Flush Sash Collection is designed to provide a sleek and modern look, with high-quality nylon rollers that ensure smooth and silent operation. For those who want to add a touch of luxury, our Aluminium Bi-Fold doors are the perfect choice, providing a seamless transition between indoor and outdoor living spaces. And for our customers who prioritize security and durability, our Composite Doors are the perfect choice, offering a solid timber core that provides unmatched strength and security.
Innovative Design and Accreditations
We are proud to manufacture Deceuninck's innovative range of windows and doors, available in a wide choice of foils from stock. Our products are designed to provide not only aesthetic appeal but also energy efficiency, durability, and security. We have also received various accreditations that testify to our commitment to quality and customer satisfaction.
Marketing Hub and Price Pad
We understand the importance of providing our customers with the right tools to succeed in the market. That's why we offer a range of marketing materials and support tools through our Marketing Hub, including literature, sales tools, and more. Additionally, our Price Pad is designed to provide quick and easy quotes, making it easier for our customers to do business.
About Our Team
Our team is comprised of experienced and dedicated professionals who are passionate about providing exceptional customer service and support. From our Managing Director, Brian Hackett, to our Sales Managers, Rob Clarke and Damon Gilberthorpe, we are committed to ensuring that our customers receive the best possible service.
Get in Touch
If you have any questions or would like to learn more about our products and services, please don't hesitate to get in touch. We would be delighted to hear from you and look forward to working with you.
Overview of Customer Reviews
Positive Experiences
- Many customers have reported positive experiences with the company, praising the staff as "great lads" who are "highly knowledgeable" and provide "great quality" products.
- Several reviewers have recommended the company, with one customer stating that they would "recommend this window company over any in the north west".
- The prices offered by the company have been praised by multiple customers, with one reviewer stating that "no one can beat" their prices.
Negative Experiences
- However, some customers have reported negative experiences with the company, including issues with customer service and product quality.
- One customer had a poor experience with a faulty product, which was not resolved in a timely manner, leading to a complaint about "disgusting customer service".
- Another customer had a negative experience with a customer service representative, who had a "blaise attitude" and failed to follow up on a promised callback.
- A potential customer had a disappointing experience when visiting one of the company's sites, where they were ignored by staff and made to feel unwelcome.
