TLC is the world's leading reward platform, empowering businesses to drive customer acquisition, engagement, and loyalty. For over 30 years, we've partnered with renowned brands across industries to offer unique and meaningful experiences to their customers. Today, our innovative platform provides access to a vast array of experiences, catering to diverse passions and needs.
Our Mission
Our mission is to make the world a more rewarding place by connecting customers with delightful experiences. We believe that well-designed reward programmes can foster deeper emotional connections, encourage desired behaviours, and empower individuals to lead richer lives.
What We Do
TLC offers a comprehensive suite of tools and services to create and manage impactful reward programmes. Our expertise spans:
- Rewards Network: Access to thousands of authentic and engaging experiences across various sectors, including travel, hospitality, entertainment, and wellness.
- Customer Engagement & Loyalty Programmes: Development and implementation of tailored reward programmes that align with business objectives and customer preferences.
- Consumer Insights Programmes: Data-driven analysis to understand consumer behaviour and preferences, enabling continuous programme refinement.
Impactful Results
TLC has helped clients achieve remarkable outcomes:
- Increased customer acquisition and engagement
- Enhanced brand loyalty and reputation
- Improved customer acquisition through targeted rewards
- Drive increased sales and revenue
- Improve customer acquisition across all demographics and geographical regions
Our Approach
We believe in a collaborative approach, working closely with clients to understand their unique needs and objectives. Our team of experts will work alongside you to develop and implement a tailored strategy that aligns with your business goals and resonates with your target audience.
Our Values
TLC stands by these core values:
- Customer-Centricity: We prioritize customer needs and tailor our solutions to their aspirations.
- Innovation: We embrace new technologies and industry trends to deliver the most impactful rewards.
- Transparency & Integrity: We operate with open communication and maintain the highest ethical standards.
- Passion & Creativity: We bring unwavering enthusiasm and innovative thinking to every project.
Disappointment and Frustration
Several reviewers expressed disappointment and frustration with their experiences with TLC Marketing. Twinkrl B. gave a 1-star rating, stating that they were expecting to gain something worthwhile but instead were offered discounts and introductory courses that were not relevant to them. The customer service team was defensive and unhelpful. Rachel R. also gave a 1-star rating, claiming that the company failed to respond to their emails and is likely a scam.
Positive Experiences
Many reviewers had positive experiences with TLC Marketing. Emily Dias, Julie Renard, Hadji Magie, Julien Caledonie, Quentin Deru, and Alli Ville all gave 5-star ratings and shared their appreciation for the company's offers, customer service, and attention to detail. They enjoyed various events and activities, such as visits to the Paris Aquarium, running a 10km event, and winning breakfast tickets.
Customer Service
The importance of good customer service is highlighted by several reviewers. Julie Renard praised the advisor's listening skills and commitment to serving customers, while Alli Ville appreciated the regular updates and feedback received from the company.
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