Delivering innovative solutions, building a better future
At Mackstone Ltd, we're a small, family-run boutique letting agent based in Anerley, South London. With over 30 years of experience in property management and lettings, we've built a reputation for providing a reliable and prompt service to both our landlords and tenants. Our properties are situated in South London and Kent, including South Norwood, Croydon, Anerley, Penge, Crystal Palace, and Beckenham areas, which offer easy access to Central London, amazing green spaces, and a diverse mix of cafes, restaurants, shops, and pubs.
Our Services
We offer a comprehensive range of services to both landlords and tenants. For landlords, we provide a professional service, finding the right tenants quickly, and ensuring a stress-free tenancy period. Our expert knowledge and experience in legislation and the rental market give landlords peace of mind. We also provide a free 1-year rent guarantee policy to all new management clients, giving landlords peace of mind if the tenant defaults on the rent or forfeits.
For tenants, we offer a friendly and approachable service, helping them find their perfect home. We understand the importance of finding the right property, and our experienced team is dedicated to ensuring that tenants are completely satisfied with their rental experience.
Our Values
At Mackstone Ltd, we're committed to fairness, integrity, and a friendly approach. We believe in going the extra mile to deliver a market-leading service to both landlords and tenants. Our small, friendly team of staff and maintenance partners work together to provide a personalized service that's tailored to our clients' needs.
Testimonials
Don't just take our word for it! Our clients have praised our professionalism, friendly approach, and reliability. Here's what some of our satisfied clients have to say:
"Would like to thank Julian and his team for their help, support, and utmost professional service in finding my family a home. What sets them apart is not only their professionalism but the friendly and approachable manner in which they work with their tenants. Can't praise them enough!" - K Headington, Shirley
"Thanks to Julian and Stephanie, for their support whilst renting through Mackstone Ltd - they have been very helpful, and I will miss you when I emigrate to the USA shortly. I would not hesitate to recommend your company to my friends or family." - Ms A Durrant, Anerley
"Mackstone has been managing the letting of our family home for the past four years while we live overseas. They have provided a faultless service, always finding first-rate tenants and staying very much on top of the maintenance tasks needed to keep the house in great shape. The service has been very professional and friendly. We very much recommend Mackstone to other potential landlords who are looking for a 100% reliable and cost-effective partner." - Landlords
Experiences with Mackstone Lettings
Negativity and Criticisms
One reviewer had a particularly bad experience with Mackstone Lettings, describing the environment as "unkind" and "selfish". They accused Julian of being greedy and unfeeling, only caring about making money and not considering the welfare of his tenants. The reviewer also mentioned that their car was deliberately damaged regularly during their 1.5-year stay, and when they tried to leave, Julian refused to break the contract and even charged them for the flat while it was vacant.
Positivity and Praise
On the other hand, three reviewers had extremely positive experiences with Mackstone Lettings. They described the business as "friendly", "knowledgeable", and "professional", with reviewers praising Stephanie and the maintenance team for their excellent work. One reviewer even stated that they wish they had found Mackstone Lettings 15 years ago, and that they are "really grateful" for the service they received.
