Blacksmith Freight Services is a renowned global freight forwarder and 3PL (Third Party Logistics) provider based at Manchester Airport. With 25 years of experience in the industry, we have established ourselves as a trusted partner for businesses seeking to streamline their operations, reach more customers, and grow. Our strategic location at Manchester Airport's World Cargo Terminal enables us to offer cost-effective and timely services, with all customs paperwork, permits, and duties taken care of.
Our Services: Comprehensive and Customised
At Blacksmith Freight Services, we specialise in providing comprehensive and customised logistics solutions tailored to the unique needs of our clients. Our service portfolio includes:
- *3PL Services:* Our highly responsive end-to-end 3PL service is designed to maximise efficiency, minimise costs, and meet the exacting delivery expectations of your customers.
- *Customised Warehouse Solutions:* We offer full inventory management, order fulfilment, and storage support for your business, with complete supply chain visibility at every stage.
- *Freight Forwarding:* Our fast and reliable freight forwarding service is equipped to handle complex shipment requirements, ensuring timely delivery of your goods.
Unrivalled Location and Global Visibility
Our unrivalled location at Manchester Airport's Freight Terminal speeds up the supply chain and reduces costs, while our small, highly responsive, and experienced team delivers superior customer service and personalised logistic solutions. Our real-time insights integrate with top eCommerce platforms, enabling you to track every shipment from origin to final destination.
Real-time Visibility of Supply Chain
Real-time visibility has become an increasingly important requirement in a competitive 3PL market. We provide you with a global, easy-to-use service that enables you to track a shipment in real time - every step of the way, from origin to final destination.
Why Choose Blacksmith Freight Services?
- *Experienced Team:* With 25 years of experience, our highly experienced team is available 24/7 to advise on the best logistical solution for your business.
- *Global Visibility:* Our real-time insights enable you to track every shipment from origin to final destination.
- *A Personal Service:* Our small, but highly responsive and experienced team delivers superior customer service.
- *Cost-effective and Timely Service:* Our strategic location at Manchester Airport's Freight Terminal speeds up the supply chain and reduces costs.
Testimonials
*"We have been using Blacksmith Freight services since June 2019. The service levels and response times are exceptional and we never have to worry about our goods being treated with great care. The team at Blacksmith are great communicators and are always willing to go the extra mile to help us better serve our clients." - Dr Graham Oakes, Nordmann UK Fine Chemicals*
*"As a global business, we chose to partner with an independent 3PL company who could meet our international import requirements and always be on hand whenever we need them. We greatly value Blacksmith Freight's personal customer service and fast turnaround which enables us to maintain a first-class delivery service to our end customers." - Jon Owen, Hoya*
Customer Service Experience
Reviews highlight a significant disparity in the quality of customer service. On the positive side, staff have been described as friendly and competent, willing to go the extra mile to help. In contrast, some customers have had negative experiences, citing unprofessional behavior, lack of care and attention, and difficulties in obtaining information or holding the company accountable for their actions.
Freight Forwarding
The reviews suggest that the company's freight forwarding services are generally reliable, with one customer describing them as fabulous and recommending their services. However, another customer expressed frustration with the difficulty of tracking freight ETA and status, implying that the company's logistics management requires improvement.
