Empowering young minds, one child at a time.
At Lambrothers, we pride ourselves on being a trusted and reliable provider of air conditioning, catering, and refrigeration services in Essex and East Anglia region. With over 20 years of experience, we have built a reputation for excellence in providing top-notch services to our clients. Our team of fully qualified engineers is dedicated to delivering exceptional service, ensuring that our clients receive the professional attention they deserve.
Our Services
We offer a comprehensive range of services, including installation, maintenance, and repair of air conditioning, catering, and refrigeration equipment. Our engineers are fully trained and qualified to service, install, and repair all commercial catering equipment, both gas and electric. We also provide annual gas inspections, repair and response services, and installation of air conditioning and catering equipment.
Our Commitment to Quality
At Lambrothers, we are committed to providing the highest level of service to our clients. We are an ISO 9001 quality assured company, and our engineers are fully employed directly by us, not sub-contractors. We take pride in our reputation for delivering exceptional service, and we strive to maintain a great work relationship with our clients.
Our Clients
We have many valued clients across various industries, including education, healthcare, catering, and retail. We are proud to have maintained long-term relationships with many of our clients, with some holding maintenance contracts with us for over ten years. Our clients include universities, colleges, schools, hospitals, restaurants, bars, hotels, and many more.
Our Team
Our team is comprised of experienced and qualified engineers, including gas engineers, refrigeration engineers, and catering equipment specialists. Our management team includes Nick Lam, Managing Director, Tracie Lam, Company Secretary, and Scott Hardy, Gas Engineer. We also have a dedicated office team, including Becky Dixey, Office Administrator, and Natalie Lam, Quality Manager.
Overview of Lambrothers' Services
The reviews provide a mixed assessment of Lambrothers' services, with some customers expressing high praise for the company's professionalism, responsiveness, and quality of work, while others have experienced poor communication and a lack of follow-up.
Positive Experiences
Many customers have reported excellent experiences with Lambrothers, citing the company's professionalism, promptness, and helpful service. The installation of air conditioning units, in particular, has been praised for its efficiency and quality. The company's staff, including the engineers and office personnel, have been commended for their knowledge, friendliness, and tidiness.
Negative Experiences
On the other hand, some customers have reported poor communication and a lack of follow-up from the company. In one instance, a customer was promised a call back from an engineer, but never received one. Another customer reported leaving multiple messages with the receptionist, only to be ignored.
Areas of Strength
- Professionalism and expertise of the engineers
- Prompt and helpful service
- Quality of work, particularly in air conditioning installations
- Friendly and knowledgeable office staff
Areas for Improvement
- Communication and follow-up with customers
- Responsiveness to customer inquiries and messages
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