Delivering exceptional service, connecting exceptional people.
GH Property Management is a trusted and renowned property management company based in Hampshire, specializing in block and estate management services. Our commitment to excellence and customer satisfaction sets us apart from other property management companies. We take pride in delivering bespoke and tailored property management services to a diverse range of clients, including freehold investors, residents' associations/enfranchised freeholds, and right to manage companies.
Our History and Mission
GH Property Management was founded in 2008 by CEO Liam O'Sullivan, with the sole aim of "doing it right" and revolutionizing the property management industry. Since our inception, we have grown significantly, expanding our team of dedicated property managers and specialist administrative staff. Our mission is to provide exceptional property management services that exceed our clients' expectations, while maintaining the highest standards of quality, integrity, and professionalism.
Our Services
At GH Property Management, we offer a wide range of comprehensive services designed to cater to the unique needs of our clients. Our services include:
- Finance Management: We provide expert financial management services, including budgeting, forecasting, and financial reporting.
- Insurance Management: We offer comprehensive insurance solutions, ensuring that our clients' properties are adequately protected.
- Lease Compliance: Our team ensures that all lease obligations are met, and our clients are compliant with leasehold regulations.
- Leaseholder Relationships: We foster positive relationships between landlords, tenants, and residents, ensuring a harmonious living environment.
- Major Works Project Management: Our experts manage complex major works projects, ensuring timely and cost-effective delivery.
- Supporting the Management Company and Landlord: We provide tailored support services to management companies and landlords, ensuring the smooth operation of their properties.
- Fire Safety Management and Health and Safety Compliance: Our team ensures that all properties under our management comply with fire safety regulations and health and safety standards.
- Utilities and Facilities Management: We manage utility supplies, maintenance, and facilities, ensuring that our clients' properties are well-maintained and efficient.
- Repairs and Maintenance: Our team coordinates and manages repair and maintenance work, ensuring that properties are well-maintained and safe.
- Maintenance, Contractor Management, and CDM Compliance: We ensure that all maintenance work is carried out by qualified contractors, complying with CDM regulations.
Our Values and Commitment
At GH Property Management, we are committed to delivering exceptional property management services that meet and exceed our clients' expectations. Our values are built on a foundation of:
- Integrity: We operate with transparency, honesty, and accountability.
- Excellence: We strive for excellence in everything we do.
- Customer-centricity: We prioritize our clients' needs and concerns.
- Teamwork: We work collaboratively to achieve common goals.
- Innovation: We continuously improve and innovate our services to stay ahead of industry trends.
Excellent Customer Service
The majority of reviewers praised GH Property Management for their exceptional customer service. Many reviewers mentioned the prompt response to their queries and issues, with some even receiving same-day responses. The staff, including Tim, Liam, Shane, Jen, Kimberly, and Emily, were praised for their professionalism, efficiency, and friendly demeanor.
Efficient Issue Resolution
Reviewers appreciated how GH Property Management efficiently resolved issues, including emergency repairs, maintenance, and conflict resolution. The company's proactive approach and ability to navigate complex problems were highlighted as strengths.
Transparency and Honesty
Several reviewers appreciated the honesty and transparency of GH Property Management, particularly in their communication and dealings with residents.
Negative Experiences
However, some reviewers reported negative experiences with GH Property Management. Some accused the company of overcharging, bullying, and intimidating residents. Others expressed frustration with the company's handling of issues, including a water leak, and perceived lack of transparency.
Criticism of Pricing
A few reviewers criticized GH Property Management's pricing, alleging that the company overcharged for services and materials.
Concerns about Professionalism
Some reviewers criticized GH Property Management's professionalism, citing experiences of unresponsive staff, ignored requests, and lack of accountability.
