Expertly Guiding Your Journey
A Trusted Name in Shropshire for Over a Century
Since 1918, Furrows has proudly served the people of Shropshire with exceptional customer service and a diverse selection of vehicles. We are a family-run business with a deep commitment to understanding and exceeding our customers' needs.
Your Partner in the Vehicle Journey
At Furrows, we understand that purchasing or servicing a vehicle can be a significant decision. Our dedicated team of experts is here to guide you through every step of the process, offering:
New & Used Vehicles
- A wide variety of new and used cars, vans, and commercial vehicles to suit every need and budget.
- Comprehensive information and advice to help you make an informed decision.
- Competitive pricing and flexible financing options.
Aftersales Care
- Professional servicing, repairs, and MOTs.
- A state-of-the-art body shop for accident repair and paintwork.
- Genuine parts and accessories for your peace of mind.
Electric Vehicle Expertise
- Embrace the future with our exciting range of electric vehicles.
- Our team of experts can advise you on the benefits and practicalities of going electric.
Experience, Expertise, and Commitment
Our experienced staff are highly trained and passionate about cars, vans, and commercial vehicles. We are committed to providing:
- Transparent communication and clear explanations.
- Responsive customer service and attention to detail.
- A seamless and enjoyable experience for every customer.
Join Us on Your Journey
Whether you're looking for a new vehicle, require expert servicing, or simply have questions, Furrows is here for you. Contact us today and let us be your trusted partner in all your automotive needs.
Poor Customer Service and Repair
The majority of reviewers have had a negative experience with Furrows. Houssem Falfoul and Chris Oakes both received poor service for repairing issues with their vehicles, with Oakes reporting that the technicians damaged other components and refused to fix them. Christopher Ward also had a dreadful experience, citing that the service garage refused to fix his car's transmission failure and charged him for a quote.
Faulty Vehicles
Several reviewers have mentioned issues with the cars they purchased or repaired at Furrows. Alan Cliff's friend was advised by Tom, the Parts Manager, that some part problems were not covered by the 12-month warranty. Chris Oakes also mentioned that the technicians at Furrows damaged other components in his vehicle after a factory recall.
Good Customer Service
On the other hand, some reviewers have had a positive experience with Furrows. Karen praised the reception staff for fitting in an emergency service appointment, and Nadia Wright had a positive experience with the timing belt and water pump replacement service. Sue and her partner praised the salesman, Andy, for being polite and knowledgeable, and Hannah Brierley had a positive experience with Brian, who was helpful and professional. Oliver Johnston and Harry also praised the customer service and friendly staff at Furrows.
