Leagues ahead of our competitors
A Reliable and Affordable Private Hire Service in Luton
Spearhead Cars stands as a trusted provider of private hire services in Luton, enjoying over 30 years of experience in the field. Our unwavering commitment to reliability, affordability, and customer satisfaction has made us the preferred choice for countless individuals and businesses in the area.
Our Services
We offer a comprehensive range of services to cater to diverse travel needs:
- Private Hire Taxis: Enjoy a comfortable and reliable ride to any destination in the local area or beyond.
- Mini Bus Service: Larger groups can opt for our spacious mini buses, accommodating up to 16 passengers.
- Corporate Accounts: Establish a dedicated account for consistent and convenient transportation for your employees.
Technology & Innovation
Spearhead Cars embraces innovative technologies to enhance your travel experience:
- Satellite Tracking: All our vehicles are equipped with advanced satellite navigation systems, ensuring accurate arrival times and efficient routing.
- Online Booking: Book and pay for your taxi conveniently through our user-friendly online platform.
- Real-Time Updates: Receive automatic notifications regarding your assigned taxi, including car details, license plate number, and estimated arrival time.
Our Values
At Spearhead Cars, we prioritize:
- Promptness & Reliability: We understand the importance of reaching your destination on time and therefore adhere to strict punctuality standards.
- Customer-Centricity: Your comfort and satisfaction are our highest priority. We strive to provide a personalized and efficient service tailored to your unique needs.
- Professionalism & Courtesy: Our polite and courteous drivers are dedicated to ensuring a comfortable and enjoyable journey for every passenger.
Sustainability & Environment
We believe in responsible business practices and take ecological responsibility seriously. Over half of our fleet comprises eco-friendly hybrid vehicles, producing significantly lower emissions than conventional cars.
Join us for a reliable and affordable private hire experience in Luton!
Overview of Reviews
The reviews of Spearhead Cars, a taxi service, are mostly positive, with customers praising the service's reliability, friendly drivers, and clean vehicles. However, there are also some negative reviews, highlighting issues with drivers' behavior, customer service, and technical problems with the app.
Positive Feedback
Many customers have praised the service, citing quick arrival times, pleasant drivers, and clean vehicles. Some have also mentioned the convenience of being able to pay by card via a link sent via SMS.
Negative Feedback
Some customers have expressed dissatisfaction with the service, citing issues with drivers' behavior, such as rudeness, loud phone conversations, and unsafe driving practices. There have also been complaints about poor customer service, with some customers feeling that their concerns were not taken seriously. Additionally, there have been technical problems with the app, resulting in funds being reserved without a driver being allocated.
Specific Issues
One customer reported that a driver was rude and had no understanding of the Equality Act, while another customer experienced a driver who was live on TikTok while driving. There have also been reports of drivers being tired and not focusing on the road.
