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Ginger Plumbing & Heating is a reputable and trusted plumbing and heating service provider serving homeowners and businesses across Shropshire and the West Midlands. With over 18 years of experience, our proprietor, Keith Bown, has built an excellent reputation for delivering prompt, high-quality services, installing and repairing central heating systems and plumbing to a growing number of returning customers.
Our Services
Our comprehensive range of services includes installing, maintaining, and repairing central heating systems, boilers, bathrooms, and plumbing systems. We cater to various needs, from fixing a leaky tap to a full-house refit. Our experienced and fully qualified engineer, Keith, is dedicated to providing exceptional service, ensuring that every job receives the same high standards of service, with total care and attention to detail. Whether you require a new boiler installation, a full central heating system, or a bathroom design, we are confident that our expertise and commitment to quality will exceed your expectations.
Customer Service Pledge
At Ginger Plumbing & Heating, we take pride in our customer-centric approach. Our customer service pledge is built on the following principles:
- To be punctual or keep you fully informed of any delays
- To be informative, explaining clearly what the problem is and how it can be repaired
- To treat your property with respect, leaving it in as clean and tidy a state as possible
- To provide you with all replaced or removed parts when requested
- To work to current Gas Safe regulations, putting safety first
- To give value for money by charging honest prices for the work which needs to be carried out
Testimonials
Don't just take our word for it! Our customers have had wonderful experiences with us, and we're proud to share their testimonials with you. From fixing boilers to designing bathrooms, we've earned a reputation for delivering exceptional service, and our customers are always happy to recommend us to their friends and family.
Overview of Reviews
The majority of reviews praise Keith, the plumber, for his exceptional service, professionalism, and work ethic. Many reviewers have expressed their gratitude for his helpful advice, reliability, and commitment to getting the job done efficiently.
Positive Feedback
- Keith is often described as reliable, punctual, and efficient in his work.
- Reviewers appreciate his honesty and unbiased advice, which has saved some customers from unnecessary expenses.
- His professionalism, tidiness, and pride in his work are repeatedly mentioned as significant strengths.
- Keith's willingness to help, even when there may not be a fee, is seen as a testament to his commitment to customer service.
- His ability to communicate effectively and explain technical aspects in a clear manner is also praised.
Negative Feedback
- One reviewer, Raj Chatha, expresses disappointment with Keith's attitude towards other tradesmen, describing him as rude and arrogant.
