Expert Guidance, Exceptional Service
A Rich Heritage, A Modern Approach
E & A Wates, established in 1900, boasts a remarkable 120-year history as a trusted name in bespoke furniture and interior design. We combine traditional craftsmanship with an unwavering commitment to personalized service and vast product knowledge. Our expertise spans the gamut of interior design, encompassing new furniture, restoration, and heritage preservation.
Tailored Expertise for Every Project
Whether you require a contemporary sofa tailored to your living space or a complete overhaul of your home, our skilled team is at your disposal. We offer:
- Furniture Restoration & Conservation: Breathe new life into treasured heirlooms with our meticulous restoration services, encompassing French polishing, caning, rushing, and gilding.
- Interior Design Expertise: Consult with our experienced designers to curate a cohesive and stylish interior that reflects your unique preferences and home.
- New Furniture Procurement: Browse our extensive selection of contemporary and classic pieces, designed to elevate your living space.
A Comprehensive Furniture Library and Workshop
Our four-floor furniture showroom houses a vast collection of new and restored pieces, alongside our comprehensive interior design sample library. We also boast a purpose-built furniture restoration workshop, where our talented craftspeople work their magic.
Empowering Our Clients
At E & A Wates, client satisfaction is paramount. We provide:
- Detailed restoration options and pricing guides upon request.
- Flexible collection and delivery options to cater to your convenience.
- Open access to our workshops, by appointment, for a firsthand glimpse of our meticulous craftsmanship.
Quality and Selection
This furniture store is a hidden gem, boasting a wide range of eclectic, reasonably priced furniture options. The shop has a long-standing reputation for selling high-quality, well-made furniture, and also supports local designers, artists, and furniture makers.
Exceptional Service
The staff at this store are outstanding, with excellent knowledge, patience, and support. Customers praise the friendly and helpful staff, citing Teresa as a particular standout. They also appreciate the store's willingness to go above and beyond, such as arranging for furniture to be reupholstered or repaired.
Disappointing Experience
However, some customers have reported poor customer service, citing long delays in responding to emails or ignoring them altogether. One reviewer noted that they received no reply after emailing multiple times to request repair or upholstery work. Another reviewer experienced similar issues, with emails going unanswered and no response to phone calls.
Unique Products
The store offers a unique range of products, including upmarket furniture in unusual fabrics. The premises are old-fashioned, but this adds to the charm, with several floors to explore and a selection of quirky, one-off pieces.
Interior Design Services
Some customers have praised the interior design services offered by the store, citing a wonderful and creative approach.
Negative Experience
Despite the store's many strengths, some customers have reported negative experiences, citing poor communication, lack of response, and unreliability.
