Business Details
20 Years
experience
Emergency
services
Your Trusted Partner for Construction and Maintenance Solutions
Established in 2006, Rapid Response Maintenance has grown into a leading provider of maintenance and construction services across the UK. Founded by Michael Osborne and Paul Lebrett, our company combines decades of industry experience with a commitment to reliability and customer satisfaction. We specialise in reactive emergency repairs, cyclical maintenance, void property transformations, and large-scale projects, serving both public and private sector clients. Our team of skilled professionals delivers heating, plumbing, roofing, electrical, and general building services with a 90% first-time fix rate.With a fleet of fully equipped vehicles and a focus on rapid response times, we ensure minimal disruption to our clients. Our accreditations and long-standing client relationships reflect our dedication to quality and compliance. We invest in staff training and modern facilities to maintain operational excellence. From small repairs to complex installations, our end-to-end solutions prioritise efficiency and durability. Our values of integrity, innovation, and continuous improvement drive our approach to every project.
Services
Heating
Plumbing
Roofing
Electrical
Void Works
Landscaping
Groundworks
Carpentry
Plastering
Drainage
Details
- Year established: 2006
Highlights and features
- We guarantee a 3-hour response time for emergency repairs
- Our 90% first-time fix rate minimises property downtime
- We operate 24/7 for urgent maintenance requirements
- Our team holds extensive experience across all building trades
- We serve both public and private sector clients nationwide
What people say
Fantastic service
Very happy
Super polite
Professional and efficient
Highly recommend
Services
Reactive Emergency Repairs
Our 24/7 emergency repair service addresses urgent property issues with a 3-hour average response time. Specialising in plumbing leaks, electrical faults, and structural emergencies, we deploy fully equipped teams to prevent further damage. Clients benefit from immediate assistance and guaranteed same-day resolution for critical maintenance problems.
Void Property Maintenance
We transform empty properties into move-in ready condition within tight deadlines. Our comprehensive service includes electrical upgrades, plumbing installations, and full interior refurbishment. With dedicated teams ensuring compliance with housing standards, we help landlords and councils maximise property availability and tenant satisfaction through rapid turnaround times.
Planned Maintenance
Our proactive maintenance programmes extend asset lifespan through regular inspections and servicing. Covering HVAC systems, roofing, and structural elements, we schedule interventions to prevent breakdowns. Clients receive detailed reports and recommendations, achieving 90% first-time fix rates while maintaining property value and occupant safety through systematic upkeep.
Drainage Solutions
We resolve complex drainage issues from blocked toilets to external sewer connections. Our engineers use advanced equipment to clear obstructions and prevent recurring problems. Services include CCTV surveys, pipe relining, and foul water system maintenance, ensuring hygienic and efficient drainage systems for residential and commercial properties with guaranteed same-day fixes.
Kitchen and Bathroom Fitting
Our specialist teams deliver complete kitchen and bathroom installations with precision fitting and compliance checks. From design consultation to final installation, we handle plumbing, tiling, and electrical work. Clients benefit from coordinated project management and quality assurance, ensuring functional, compliant spaces completed within agreed timelines and budgets.
People
Michael Osborne
Managing Director
Co-founder with over 25 years in construction, overseeing strategic direction and operational excellence. Previously managed retail and property ventures, applying diverse experience to maintenance sector leadership.
Paul Lebrett
IT Manager
Co-founder responsible for technology integration and systems management. Brings 30+ years of electrical and construction expertise, previously operating retail and tool supply businesses before establishing Rapid Response Maintenance.
Joel Shurvinton
Executive Director
Senior leader driving business growth and client relations. Oversees strategic partnerships and service delivery improvements, leveraging extensive experience in property management and maintenance operations.
Chris Born
Operations Director
Manages daily operations and resource allocation. Ensures efficient service delivery across multiple projects, maintaining quality standards while optimising workforce deployment and client communication protocols.
Darren White
H&S - Contracts Manager
Health and safety specialist ensuring compliance with industry regulations. Oversees risk assessments, staff training programs, and safety audits across all projects to maintain exemplary workplace standards.
Questions
What emergency services do you offer?
We provide 24/7 emergency repairs for plumbing, electrical, roofing, and structural issues with a 3-hour average response time.
How quickly can you complete repairs?
90% of our jobs are fixed on the first visit, with emergency call-outs prioritised for immediate resolution.
Do you handle large-scale projects?
Yes, we manage end-to-end projects including void property refurbishments, roofing contracts, and infrastructure upgrades.
What areas do you cover?
We operate nationwide with primary focus on Essex, Suffolk, Norfolk, and surrounding regions.
Are your engineers qualified?
All technicians hold relevant trade certifications and undergo continuous professional development training.
How can I request services?
Contact us via 01206 256489 for emergencies or use our online enquiry form for scheduled maintenance requests.
