Trust us to move your business forward
At Chambers & Cook, we're proud to be one of the UK's leading family-owned freight companies, with a rich history spanning over 90 years. Our expertise lies in providing high-quality, reliable logistics, freight, and transportation services to a wide range of customers across the UK, Europe, and worldwide.
Our Story
Since our inception in 1925, we've evolved from offering just domestic distribution to becoming a leading force in the freight industry, with a comprehensive range of services designed to meet the unique needs of our customers. Our growth and success can be attributed to our commitment to providing exceptional customer service, investing in the latest technology, and continuously developing our expertise to stay ahead of the curve.
Our Services
We offer a comprehensive range of logistics, freight, and transportation services tailored to meet the specific needs of our customers. Our services include:
- UK Distribution: Dedicated UK distribution solutions, utilising our own secure warehousing facilities.
- European Transport: Driver-accompanied transport to and from any destination in mainland Europe.
- Freight Forwarding: Worldwide freight forwarding services for the smallest to the largest of shipments.
- Palletforce: Palletised Distribution throughout the UK, Ireland, and Europe.
- Exhibitions: Specialist logistics services for exhibitions and events.
Our Commitment
We're dedicated to providing our customers with a high-quality, reliable service performed by people who truly care about each and every shipment. We pride ourselves on building long-lasting relationships with our customers, and our wealth of experience means we can move almost anything around the UK, Europe, and worldwide.
Our Values
At Chambers & Cook, we're committed to going above and beyond our customers' expectations, ensuring we build relationships that stand the test of time. We're dedicated to providing exceptional customer service, investing in our people, and continuously improving our services to meet the evolving needs of our customers.
Job Satisfaction and Variety
The reviews highlight the positive experiences of some employees who have found their job satisfaction to be high, with a wide range of tasks and opportunities available. They appreciate the variety of work, including regular set runs, general haulage, multi-drop, international, and tramping.
Customer Service Issues
On the other hand, several customers have expressed dissatisfaction with the company's customer service. Some have experienced rudeness from staff, lack of communication, and unprofessional behavior. There have been issues with delivery, including delays, misinformation, and refusal to assist with unloading heavy packages.
Positive Aspects of the Company
The company's staff and management have been praised for their organization and efficiency. Some customers have appreciated the company's reliability, same-day collection service, and helpful drivers. The Operations Director has also been commended for their helpfulness.
Negative Encounters
Unfortunately, some customers have had negative encounters with the company, including rude staff, lack of information, and unprofessional behavior. There have been instances of drivers refusing to assist with deliveries and providing false information to senders.
