Who we are
ihateironing is a leading on-demand laundry and dry cleaning service, dedicated to providing exceptional convenience, quality, and customer care. Founded in 2014, we have established ourselves as the trusted dry cleaner of choice for thousands of busy individuals and families across the UK and New York City.
Our Mission
Our mission is to make your life easier by taking care of your laundry and dry cleaning needs with unparalleled efficiency and care. We believe in delivering:
- Convenience: Flexible collection and delivery slots to fit your busy schedule.
- Quality: Expert cleaning and repair services, ensuring your garments look their best.
- Transparency: Open and honest pricing, with no hidden charges.
- Peace of mind: Comprehensive insurance and a commitment to responsible practices.
What We Offer
We offer a comprehensive range of professional laundry and dry cleaning services, including:
Dry Cleaning
- Suits & formal attire
- Dresses & skirts
- Jackets & coats
- Pants & shirts
- Lingerie & swimwear
Laundry Services
- Wash, dry & fold
- Wash & press
- Ironing & crease removal
- Alterations & repairs
Additional Services
- Bedding & linens
- Shoe repairs
- Trainer cleaning
- Wedding dress preservation
Why Choose ihateironing?
- Experts at your service: Our team of experienced dry cleaners are highly skilled and passionate about caring for your clothes.
- Exceptional quality: We use only the highest quality cleaning products and technology.
- Sustainable practices: We are committed to eco-friendly cleaning methods and responsible disposal of all waste.
- Customer-focused: We prioritize excellent customer service and go the extra mile to ensure your complete satisfaction.
Join us on our mission to redefine dry cleaning and laundry. Book your collection today and experience the ihateironing difference!
Overall Experience
The reviews for this dry cleaning and ironing service are mixed, with some customers having a positive experience and others experiencing issues with the quality of work and reliability.
Quality of Work
Some customers have reported that their laundry has been returned in excellent condition, with creases ironed out and items smelling fresh. However, others have reported that their items have been damaged or ruined, with feathers from a down jacket becoming dislodged and colours bleeding on a Hobbs jacket.
Reliability and Customer Service
Some customers have praised the service for its prompt pick-ups and deliveries, as well as its easy-to-use app and efficient communication. However, others have reported that the service has failed to deliver on its promises, with drivers not showing up and no alternative arrangements being made.
Pricing and Value
The service is generally considered to be competitively priced, with customers receiving good value for the quality of work and convenience of the service.
Positive Aspects
- Convenient and reliable service for those with busy lives
- Excellent quality of work, with clothes returned in excellent condition
- Easy-to-use app and efficient communication
- Competitively priced
Negative Aspects
- Unreliable service, with drivers not showing up and no alternative arrangements being made
- Damage to items, including down jackets and high-end clothing
- Poor customer service, with issues not being resolved satisfactorily
