Bold thinking, reliable execution
At Westpak Group Ltd, we are a leading supplier of award-winning, sustainable food packaging solutions to the UK's biggest foodservice and grocery brands. With over 20 years of experience, our approach is defined by our unique three-stage process, which seeks to "investigate, solve, and impress". Our reputation is built upon our commitment to "bold thinking, reliable execution" and a culture of genuine innovation.
Our Services
We offer a comprehensive range of services to the foodservice and grocery industries. Our services can be broadly categorized into three main areas: Foodservice Packaging, Grocery Packaging, and Sustainability.
Foodservice Packaging
We provide a diverse range of packaging products through robust and dependable supply chains, with a focus on sustainability that takes into account a multitude of factors. Our services include:
- Hot to go, chilled to go, and beverage packaging
- Cutlery wrapping and all foodservice packaging
- Grocery packaging solutions for punnets, trays, and containers
Grocery Packaging
We offer a comprehensive range of packaging solutions for the grocery industry, including:
- Punnets and trays for fresh produce and other goods
- Bubble packaging for fragile items
- Cavity tray liners and pressed paper trays
- Film and lid wrap for fresh produce and other goods
Sustainability
We are proud to be experts in sustainability, with a deep understanding of the complex factors that drive sustainability. We aim to stay at the forefront of sustainability through our commitment to embracing the latest manufacturing innovations and technological processes. Our sustainability initiatives include:
- FSC (Forest Stewardship Council) certification
- Ecovadis certification pending for Q2 2024
- ISO 9001 certification for our management system
- Sedex membership for supplier improvement
Distribution
Our distribution services ensure that our packaging products are delivered efficiently and reliably to our clients. We work closely with reliable suppliers and manufacturers to ensure that our supply chain is robust and dependable. Our distribution services include:
- Warehouse management and inventory control
- Logistics and transportation management
- Supply chain visibility and tracking
Our 3-Stage Process
Our unique 3-stage process is the foundation of our service delivery. The process is designed to ensure that we deliver tailored packaging solutions that meet the specific needs of our clients. The three stages are:
1. Investigate: We work closely with our clients to fully understand their packaging needs and establish the key deliverables.
2. Solve: We draw upon our manufacturing expertise and vast product options to provide bespoke packaging solutions that accommodate complex sustainability targets and commercial objectives.
3. Impress: We deliver our packaging solutions, ensuring that they meet the highest standards for quality, sustainability, and customer satisfaction.
Overview of Customer Reviews
The majority of customers have had an Excellent Experience with the company, praising its customer service, product quality, and timely delivery.
Customer Service
Customers have commended the company's customer service, describing it as "great", "friendly", and "professional". The team has been responsive to urgent requests and has gone above and beyond to fulfill customer needs.
Product Quality and Delivery
The quality of products has been consistently good, with customers receiving their orders in a timely manner. One customer even received an emergency order within an hour, which is a testament to the company's efficiency.
New Product Development
One customer has praised the company's excellence in new product development, indicating that it is capable of meeting specific packaging needs.
Issues with Samples
However, one customer has reported a negative experience with paper samples, which were too small and did not meet their expectations. Additionally, one of the samples never arrived, and the customer was not impressed with the premium rate support number.
