Coffee Supply and Service Specialists
Caledonian Espresso Service is a family-run business that has been providing high-quality coffee machines and exceptional service for almost 40 years. Based in Scotland, we have built a reputation for excellence and have a wide customer base throughout the UK. We take pride in our ability to provide the best coffee machines and equipment, from basic lever machines to internet-connected fully automatic bean-to-cup machines. Our commitment to innovation and maintaining the highest standards of service has allowed us to stay at the forefront of the industry.
Services Offered
At Caledonian Espresso Service, we offer a comprehensive range of services tailored to meet the unique needs of our clients. We supply, install, and maintain a variety of coffee machines, including traditional commercial machines, bulk brew, drip, grinders, and bean-to-cup machines. Our team of factory and manufacturer-trained engineers ensures the best service in the industry, with many of our machines offering digitally controlled features, diagnostic capabilities, and energy-saving functions.
We take great pride in our ability to cater to both traditional and modern preferences. If you're looking for an internet-connected, state-of-the-art bean-to-cup machine, we have you covered. However, if you prefer a classic espresso machine that simply makes great coffee all day long, we can provide that as well. Our flexibility and dedication to meeting the needs of our clients have been the cornerstone of our success.
Caledonian Espresso Service is an independent provider of coffee machines and servicing based in Scotland. Our engineers service over 36 brands of coffee machines and a wide range of grinders. Our expertise and impartial advice make us the go-to choice for manufacturers seeking top-notch service for their machines. We serve a diverse clientele, including pubs, restaurants, hotels, and coffee shops, and our service contracts and ad-hoc service offerings ensure that the coffee keeps flowing.
Caledonian Espresso Service Maintenance Contracts
We offer customised maintenance contracts and ad-hoc servicing, ensuring that our clients receive the best possible care for their coffee machines. With our 24-hour service response time and a very high first-time fix rate, you can trust us to handle all your coffee machine servicing needs.
Being independent, we can offer unbiased advice on choosing and maintaining your coffee equipment. We work with leading manufacturers from across Europe and have a deep understanding of the industry's latest innovations and trends. We specialise in servicing CMA Astoria, Iberital, Magister, Cimbali, Casadio, and Faema machines, as well as a wide range of coffee grinders.
Custom Paint Jobs
At Caledonian Espresso Service, we love pushing the boundaries of creativity. We offer custom paint jobs and vinyl wrapping for your new espresso machine in a wide range of colours and finishes. Whether you want a specific colour, camouflage, or a special logo, we can make it happen. We have over one thousand options available for you to choose from, so your machine can truly stand out and reflect your unique style.
What We Offer
We supply a wide range of commercial coffee machines for businesses across Scotland, including espresso, bean-to-cup, and filter coffee machines, as well as grinders, hot water boilers, and accessories. Our offerings include Cimbali, Iberital, and Expobar machines, and we can provide expert advice on choosing the machine that best suits your needs.
For clients based in Scotland, we offer service contracts or ad-hoc servicing for your new coffee machine or grinder. For clients outside of Scotland, we can refer you to our trusted service partners. We offer competitive pricing, and for purchases, we accept BACS, credit and debit cards, and offer lease purchase options on all our machines. Our dedicated and knowledgeable team is here to help you make the best choice for your business.
Overall Impressions
Caledonian Espresso Service has received an impressive rating of 5 stars from multiple reviewers, with most providing glowing testimonials about the company's exceptional service. The majority of reviewers praise the team's expertise, friendliness, and quick response to issues with their coffee machines.
Service and Expertise
Reviewers stress the importance of the team's technical knowledge and ability to diagnose and resolve problems efficiently. This is evident in Chris's prompt response to Janis Binnie's cafe espresso machine issue, which was resolved within 24 hours. The team's understanding of the critical nature of coffee machine functionality for businesses is also highlighted, with Enquiries Pure Roasters commending their excellent service.
Communication and Transparency
Caledonian Espresso Service is praised for their clear communication and transparency. Chris provides easy-to-understand diagnoses and quotations for repairs, ensuring customers are aware of the costs involved. Shore Boy appreciates the team's prompt response and efficient breakdown resolution.
Negative Experiences
Unfortunately, one reviewer had a negative experience with Caledonian Espresso Service. John Mcindoer claims the company took his coffee machine without providing the promised part exchange or second-hand machine, resulting in a dropped star rating.
