At Direct Window Supplies (DWS), we pride ourselves on being a reliable and trusted supplier of high-quality uPVC windows, doors, and conservatories to the trade for over 27 years. Our commitment to providing exceptional customer service, combined with our expertise in manufacturing and supply chain management, sets us apart from our competitors.
Our History
Our journey began in 1994 when we started out as a small plastics trade counter, buying uPVC frames and trims in from bigger suppliers and selling them on to the trade. We operated from a small unit on Kiln Lane in Swindon, the same road we are still on today, just on a much bigger scale. In 1996, we decided to stop buying frames in and purchased a 20,000 square foot industrial premises to facilitate our targeted growth plans. A state-of-the-art manufacturing facility was installed, which has been continuously upgraded to keep pace with this fast-moving industry.
Our Philosophy
We understand that our customers value prompt delivery and flexibility in their fabrication and installation. To meet these demands, we have developed a comprehensive service that includes 24-hour quotations, rapid turnaround times, and a wide range of choices and options. Whether you're a busy builder, a specialist contractor, or an experienced installer, we provide you with the tools to help you succeed.
Our Products
Our extensive range of products includes uPVC windows, doors, conservatory roofs, and aluminium bi-fold doors, all of which can be tailored to meet your specific needs. Our Ultion Lock system, with its 2000 guarantee against lock snapping, ensures that your customers enjoy the highest standards of security and peace of mind.
Why Choose Us?
At DWS, we believe that our people make the difference. Our staff are dedicated to providing exceptional customer service and are available to offer advice and guidance every step of the way. We are passionate about building long-term relationships with our customers, who value our commitment to quality, value, and service.
Delivered on Time - Every Time
To ensure that our products are delivered to you when you need them, we have implemented management systems that consistently achieve delivery targets of over 98% complete and on time. We will keep you updated every step of the way from order acceptance to delivery on site.
Join the DWS Family
If you're looking for a reliable supplier of high-quality uPVC windows, doors, and conservatories, look no further than Direct Window Supplies Ltd. We invite you to experience the DWS difference for yourself and discover why we are the trade's preferred choice for over 27 years.
Overview of Customer Reviews
Positive Experiences
The majority of customers have reported positive experiences with Direct Window Supplies (DWS) in Swindon. They praise the company's high-quality products, excellent customer service, and reliability.
Product Range and Quality
Customers are impressed with the wide range of products offered by DWS, including UPVC windows, doors, conservatories, and aluminum bi-fold doors. They appreciate the high manufacturing quality, which ensures reliability and longevity.
Helpful and Knowledgeable Staff
Sales staff are described as helpful and knowledgeable, with a deep understanding of technical details. This expertise reduces the risk of errors and ensures that customers receive the right products for their needs.
Timely Delivery and Good Value
Customers appreciate the company's ability to meet delivery deadlines, and the care taken by staff to handle products with care. Moreover, they find the prices to be extremely good value for money, with no gimmicks or false promises.
Negative Experience
However, one customer, Jenny Wren, reported a poor experience with customer service, feeling that the company's word was prioritized over hers.
