Drive Away with Confidence
At London Carpets, we take pride in being a well-established company in the West London area, serving the local community and beyond for over 25 years. Our expertise lies in all aspects of flooring, including carpet, vinyl, and luxury vinyl tiles. We offer an extensive range of carpets, which include 100% wool, wool mix, natural weaves, and manmade. Our vinyl flooring comes in a wide variety of styles, from wood and stone effects to geometric designs.
Our Mission
Choosing the right flooring can be a daunting task, which is why we aim to provide a stress-free and relaxing experience for our customers. We strive to provide a high-quality, effective, and efficient service from beginning to end, tailored to each customer's requirements. Our goal is to ensure that our customers are happy and content with their purchase for many years to come.
Our Services
We offer a comprehensive range of services, including carpet fitting, vinyl flooring, and luxury vinyl tiles. Our commercial works have included communal hall, stairs, and landings, schools, office buildings, and music venues. Our professional customers include estate agents, interior designers, local councils, and builders. We also work alongside various charitable organisations, including the main charities for the boroughs of Kensington & Chelsea and Hammersmith & Fulham, amongst others.
Our Prices
Our prices are highly competitive, with many carpets starting from as little as 9.99 per square meter plus VAT. We offer a free measure service and provide a free estimate, either via email or by post, which includes digital samples of the flooring. All prices included in the estimate are the final price you pay, with no hidden costs! We also offer a shop-to-home sample service, where we bring selected samples to your home for you to view. Additionally, we offer an uplift and disposal of old flooring service and will even move heavier items of furniture for a small charge.
Safety
In today's current climate, the safety of our employees and customers is paramount. Our employees are fully cooperating to stop the spread of COVID-19, and we practising social distancing and wearing the appropriate PPE when visiting customer's homes. We also carry all necessary insurances, a copy of which is available on request.
Overall Experience
The customers' experiences with London Carpets have been predominantly positive, with many praising the company's professionalism, excellent service, and high-quality products. However, a few customers have reported negative experiences, citing issues with delivery and customer service.
Positive Experiences
Many customers have praised London Carpets for their excellent service, competitive prices, and high-quality products. The company's staff have been described as friendly, knowledgeable, and helpful, making the process of selecting and installing flooring a smooth and easy experience. The fitters have been commended for their professionalism, tidiness, and speed. Some customers have also appreciated the company's willingness to accommodate their needs and provide refunds or adjustments when necessary.
Negative Experiences
On the other hand, a few customers have reported negative experiences with London Carpets. One customer received a dirty and damaged carpet, and the driver was reportedly rude. Another customer was not satisfied with the installation and had to remove the flooring. There were also issues with customer service, with some customers feeling that their concerns were not adequately addressed.
