Your Partner in Ironmongery Solutions
Who We Are
Phoenix Ironmongery is a dedicated supplier of high-quality architectural ironmongery, serving both trade and retail customers. Founded in 1986, we have established ourselves as a leading provider of innovative and stylish hardware solutions for diverse applications.
Our Vision
Our vision is to empower designers, architects, and homeowners to create stunning and functional spaces through the power of exceptional hardware. We believe in delivering products that combine functionality with aesthetic appeal, enhancing both the form and function of any project.
What We Offer
We offer a comprehensive range of products across multiple categories, including:
Bathroom & Toilet Hardware
- Indicator Bolts
- Bathroom & Toilet Snib & Releases
- Door & Window Restrictors
- Door Hardware & Retainers
- Door Stops & Escutcheons
Door Hardware
- Keyhole Covers & Finger Guards
- Hat & Coat Hooks
- Intumescent Strips & Seals
- Push Plates & Finger Plates
Security & Access
- Signage & Door Closers
- Cam Action & Concealed Door Closers
- Door Selectors & Keypad Locks
Additional Products
- Floor Springs & Pivot Sets
- Overhead Door Closers
- Door Handles & Knobs (Burlington & Nero Ranges)
- Fire Door Ironmongery Packs
- Flush Pulls & Internal Door Hardware
Our Commitment
We prioritize quality, functionality, and aesthetics in our product development process. We work with leading manufacturers to bring you innovative products that meet the highest standards in design and performance. Our commitment to excellence is reflected in our extensive selection, reliable customer service, and competitive pricing.
Working with Us
We are dedicated to exceeding customer expectations and cultivating lasting relationships. Our team is available to provide personalized advice and support throughout the process, from product selection to project planning and installation. We also offer competitive pricing and efficient delivery options to ensure a seamless experience for our valued customers.
Overview of the Reviews
The reviews provided give a mixed picture of the company's performance. Some customers have had positive experiences, while others have been left feeling disappointed and frustrated.
Delivery and Communication Issues
One reviewer, Alex Morrison, was dissatisfied with the service they received. They had to return a set of handles due to incorrect sizes and were charged a "delivery charge" VAT, which they were unable to verify. The company owner refused to provide proof of the charge, leading to feelings of unease and mistrust.
Positive Feedback
In contrast, several reviewers had a positive experience with the company. They praised the excellent service, great product options, and rapid dispatch. One reviewer noted that their order arrived the next day, while another was impressed with the quality of the handles and the value for money.
Conclusion
The reviews highlight the importance of ensuring accurate communication and delivery with customers. While the company has improved its service in some areas, there is still room for improvement in terms of transparency and trust-building with customers.
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