Business Details
23 Years
experience
Managed IT Support Services in South Wales
At b2b IT Services, we position ourselves as strategic partners in progress rather than mere service providers. Established in 2003, our company has built a reputation for delivering tailored IT solutions that align with clients' visions and operational needs. Our team of 16 experts combines technical proficiency with a commitment to integrity and customer experience, serving diverse sectors across South Wales and beyond. We maintain industry accreditations and partnerships with technology leaders like Microsoft, Dell, and SonicWall to ensure our clients receive cutting-edge support.Our approach emphasizes collaboration, with 99% client retention over the past decade demonstrating our effectiveness in building long-term relationships. We specialise in managed IT support, cloud services, cybersecurity, and network infrastructure, while prioritising people-centric solutions that adapt to evolving business requirements. Our directors bring extensive industry experience, including manufacturing, cybersecurity, and policy development, ensuring strategic insight complements our technical capabilities.
Services
Managed IT Support
Microsoft Cloud Services
Cyber Security
Backup & Disaster Recovery
Network Cabling
Business Telephony
Cloud Solutions
IT Risk Management
Details
- Year established: 2003
Highlights and features
- 20+ years of experience delivering tailored IT solutions since 2003
- Microsoft Silver Partner with certified technical specialists
- 99% client retention rate through consistent service excellence
- People-focused support combining technical expertise with business understanding
- Industry accreditations including Cyber Essentials and partnerships with leading tech vendors
Associations and certifications
- Microsoft Silver Partner
- Cyber Essentials
- Datto
- SonicWall
- Dell
What people say
Integral part of our business
Round-the-clock availability
Game-changer
Technical competence
Approachable professionals
Services
Managed IT Support
Our managed IT support acts as a seamless extension of your team, providing continuous monitoring, proactive maintenance, and rapid response to technical issues. With 24/7 availability and a 99% client retention rate, we ensure your IT infrastructure remains optimised and secure. Our approach combines technical expertise with business understanding to deliver tailored solutions that evolve with your organisation's needs.
Microsoft Cloud Services
We specialise in Microsoft 365 and Azure implementations, offering integration, optimisation, and ongoing management of cloud environments. Our services include data migration, security configuration, and compliance management to ensure secure cloud adoption. As a Microsoft Silver Partner, we combine platform expertise with strategic guidance to maximise your cloud investment's business value.
Cyber Security
Our cybersecurity services encompass Cyber Essentials certification, security audits, staff training, and device control solutions. We implement robust defences against evolving threats while ensuring compliance with industry standards. With regular vulnerability assessments and incident response planning, we help organisations protect sensitive data and maintain operational continuity in the face of cyber threats.
Backup & Disaster Recovery
We provide comprehensive backup solutions and disaster recovery planning to safeguard business continuity. Our systems ensure data integrity, rapid recovery, and compliance with regulatory requirements. Through regular testing and updates, we maintain recovery protocols that adapt to changing business needs and emerging threats, minimising downtime during critical incidents.
Network Cabling
Our network cabling services deliver scalable and reliable connectivity solutions for diverse business environments. We design and implement structured cabling systems that support current and future network demands. With expertise in data centre infrastructure and office networking, we ensure optimal performance and scalability while maintaining compliance with industry standards for network installations.
People
Luke
Director
Founder of b2b IT Services with technical background, passionate about strategic partnerships. Established company in 2003 to prioritise integrity and customer experience. Leads team of 16 experts while maintaining focus on innovation and client trust.
John
Director
Joined b2b through management buy-in in 2016. Brings manufacturing and cybersecurity sector experience. Holds MBA from Cardiff University. Active in IT policy and apprenticeship development while sharing leadership responsibilities with Luke.
Seb
Solutions Manager
Technical expert with 12-year tenure. Oversees project management and strategic client engagements. Combines innovation with practical problem-solving. Holds senior management role while maintaining client relationship focus and technical development responsibilities.
Lauren
Service Desk Manager
Started as apprentice and progressed to leadership role. Manages IT support delivery while building client relationships. Balances operational management with continuous learning. Demonstrates career progression path available within the company.
Mark
Senior Account Manager
Technical background combined with business communication skills. Focuses on strategic client roadmapping and proactive account management. Builds trust-based relationships while translating technical requirements into business benefits. Maintains long-term client engagement approach.
Questions
What IT services do you offer?
We provide managed IT support, Microsoft cloud services, cybersecurity, backup & disaster recovery, network cabling, and business telephony solutions.
Which industries do you support?
We serve diverse sectors including recruitment, manufacturing, charities, and enterprise businesses across South Wales and surrounding regions.
Are you Microsoft certified?
Yes, we hold Microsoft Silver Partner status with expertise in Microsoft 365 and Azure implementations.
Do you offer 24/7 IT support?
Our team provides round-the-clock availability as part of our managed support services for critical business needs.
How long have you operated?
We've delivered IT solutions since 2003, maintaining 99% client retention over the past decade.
