Treating every piece of jewellery as if it was the very first
At Carats Jewellers, we take pride in our ability to design, create, and sell modern and stylish jewellery in gold, white gold, platinum, and silver. As a family-run business established in 1985, we are committed to delivering high-quality products and exceptional customer service.
Our Story
Our journey began over 35 years ago, with a passion for creating unique and stunning pieces of jewellery. Over the years, we have honed our skills, using traditional techniques combined with modern methods to produce bespoke jewellery that exceeds our customers' expectations. Our team of skilled craftsmen and designers work together to create beautiful and intricate pieces that tell a story and hold sentimental value.
Our Workshop
At the heart of our business lies our on-site workshop, where magic happens. Our skilled goldsmiths and designers work tirelessly to create one-of-a-kind pieces that are tailored to our customers' specifications. From repairing antique jewellery to creating custom-made engagement rings, we take pride in our attention to detail and commitment to excellence.
Our Services
We offer a wide range of services to cater to our customers' needs. Whether you're looking to design a custom-made piece of jewellery, repair a treasured heirloom, or have your jewellery valued, we have got you covered. Our services include:
- Jewellery design and creation
- Jewellery repair and restoration
- Valuations and insurance
- Engraving and personalization
- Ear piercing and watch and clock repairs
Our Values
At Carats Jewellers, we hold ourselves to high standards of quality, authenticity, and craftsmanship. We believe in using only the highest quality materials, sourced ethically and sustainably wherever possible. We also take pride in our commitment to customer service, ensuring that every customer leaves our workshop feeling valued and satisfied.
Why Choose Us?
With over 35 years of experience, we have earned a reputation for excellence in jewellery design, creation, and repair. Our team of skilled craftsmen and designers work together to create unique and beautiful pieces that tell a story. Our on-site workshop allows us to control every stage of the design and creation process, ensuring that every piece meets our high standards.
Craftsmanship and Design
The reviews highlight the excellent craftsmanship and bespoke design capabilities of Carats. Many customers praised the attention to detail and the ability to bring their unique ideas to life. The staff, particularly Hayden, were commended for their passion and dedication to creating high-quality, custom-made jewellery.
Customer Service
The majority of customers appreciated the helpful and friendly staff at Carats. They were praised for their kindness, professionalism, and willingness to listen to customers' concerns. The staff were also commended for their patience and expertise in resolving issues.
Repairs and Resizing
Several customers were impressed with the repair and resizing services offered by Carats. They praised the quick turnaround times, excellent workmanship, and the ability to restore sentimental items to their original glory.
Negative Experiences
However, not all customers had a positive experience. One customer was unhappy with the finish of their resized ring and felt that the workmanship was subpar. Another customer had a negative encounter with a staff member, who they felt was rude and dismissive.
Be the first to review Carats.
Write a Review
