Offering you the best solution for your car
New Garage Harnham has been serving the Salisbury community for over 20 years, providing reliable car servicing, repairs, and MOT testing. We are a family-run business with a team of experienced and qualified mechanics who are dedicated to delivering honest and efficient service to all our customers.
Our Team and Expertise
Mark and Elaine Carter, the proud owners of New Garage Harnham, have over 30 years of experience in the automotive industry. Their team includes a group of skilled technicians, each qualified in various areas, dedicated to handling all manner of repairs and servicing needs. We are proud to also have a newly qualified apprentice who has already shown remarkable potential.
Our Services
We offer a comprehensive range of services for all types of vehicles, including:
- MOT Testing: We are a Ministry of Transport Testing Center, qualified to test cars, commercial vehicles, Class 7 vehicles, motorhomes, motorbikes, and trikes.
- Car Servicing: Regular servicing is essential for maintaining your vehicle in good condition. We offer a variety of service packages to meet your needs.
- Repairs: Our skilled mechanics can handle all types of repairs, from minor repairs like battery replacement or brake pad changes, to major repairs like engine overhauls or gearbox replacements.
- Diagnostic Services: We have the latest diagnostic equipment to identify and repair electrical and mechanical issues.
- Air Conditioning: We can service and repair all types of air conditioning systems.
- Alignments: We can provide wheel alignments to ensure your vehicle is properly balanced and aligned.
- Classic Car Repairs: We have extensive experience in repairing classic cars.
Our Commitment
At New Garage Harnham, we are committed to providing our customers with:
- Honesty: We will be upfront and honest with you about any issues with your vehicle and the costs involved in repairs.
- Fairness: We will never overcharge for services or repairs.
- Quality: We use only high-quality parts and materials.
- Customer Service: We aim to provide our customers with a friendly and efficient service.
Get in touch with us today to discuss your vehicle's needs!
Overview of Reviews
New Garage has received overwhelmingly positive reviews from its customers. The majority of reviewers have praised the garage for its excellent service, friendly and knowledgeable staff, and competitive pricing.
Strengths of the Garage
The garage's staff have been commended for their helpfulness, friendliness, and professionalism. Many customers have noted that the team is willing to explain technical issues in a clear and concise manner, making them feel reassured and informed. The garage's ability to fit in MOTs at short notice and provide courtesy cars or pick-up services have also been praised.
Weaknesses of the Garage
Unfortunately, one reviewer had a negative experience with the garage. They alleged that the team was uncooperative when dealing with a third-party warranty and was reluctant to provide additional proof of costs, leading to frustration and wasted time. The reviewer also felt that the garage did not provide a courtesy car as promised and had to rebook.
Long-term Customers' Experience
Several reviewers have noted that they will return to the garage for future services. One reviewer praised the garage for their understanding and patience when dealing with financial issues, highlighting the garage's commitment to customer service and honesty.
