About Us
Our Story
Established in 2011, Crystal Palace Spa is a unisex hair and beauty salon and Turkish bath spa situated in the heart of Central London. Our haven provides city dwellers with a tranquil retreat from the hustle and bustle of urban life. Our talented team of stylists, therapists, and beauty experts are dedicated to delivering exceptional services that cater to the diverse needs of our discerning clientele.
Our Services
Crystal Palace Spa offers an extensive range of services designed to promote relaxation, rejuvenation, and self-indulgence. Our Ladies Hair section boasts an exciting team of stylists who provide bespoke consultations, haircuts, colouring, and styling services tailored to each client's unique requirements. Our Turkish Bath is a tranquil oasis that offers deep cleansing and soap massages, ensuring a truly unforgettable experience. Additionally, our Gents Grooming services cater to the modern gentleman's needs, providing a comfortable and relaxing atmosphere for haircuts, shaves, and other grooming treatments. Our Beauty Treatments menu features a wide range of therapeutic services, including nail care, micropigmentation, eyelashes, and laser hair removal.
Our Philosophy
At Crystal Palace Spa, we prioritize delivering exceptional customer service, ensuring that every client leaves our salon feeling relaxed, rejuvenated, and satisfied. Our commitment to excellence is reflected in our carefully selected team of experts, who continually update their skills to stay abreast of the latest trends and techniques in the industry. We take pride in creating a warm, friendly, and welcoming atmosphere, where every client feels valued and appreciated.
Our Gallery
Take a glimpse into our tranquil world by browsing through our stunning gallery, featuring the beautiful surroundings and luxurious amenities that await you at Crystal Palace Spa.
Our Reviews
Don't just take our word for it! Read what our satisfied clients have to say about their experiences at Crystal Palace Spa. From relaxing Turkish baths to stunning hair transformations, our clients rave about our exceptional services and welcoming atmosphere.
Overview of Reviews
The reviews of Crystal Palace Hammam are mostly positive, with many customers praising the relaxing atmosphere, friendly and professional staff, and the overall pampering experience.
Positive Comments
- Many reviewers praised the staff, particularly Julia, Olha, Alyona, and Simona, for their professionalism and kindness.
- The relaxing atmosphere and ambiance of the spa were highlighted by several reviewers.
- The variety of treatments, including the Hammam, scrub, and massage, were enjoyed by many customers.
- The cleanliness and facilities of the spa were also praised by several reviewers.
Negative Comments
- A few reviewers experienced issues with the booking process, including incorrect or unclear information about treatment times and prices.
- Some reviewers felt that the spa was not luxurious enough, citing small changing rooms and DIY maintenance.
- A few reviewers were disappointed with their treatments, citing rushed or incomplete services.
- One reviewer was unhappy with the customer service, citing rudeness and unhelpfulness from the staff.
Suggestions for Improvement
- Improve the booking process to avoid confusion and ensure clear communication with customers.
- Consider expanding or renovating the changing rooms to improve the overall experience.
- Ensure that staff are adequately trained to provide consistent and high-quality treatments.
- Improve customer service by providing clear and respectful communication.
