Delivering exceptional vehicle preparation and customer service
At GC Motors, we are proud to be one of the UK's largest independent sports, prestige, and 4x4 dealers, with over 10 million vehicles in stock. Our story began over three generations ago, with the Castleton family's involvement in the motor trade. Our founder, Giles Castleton, had a successful career running eleven garages for a PLC before deciding to venture out on his own and establish GC Motors in 2004.
Initially, we operated from a cow shed at the Yorkshire Show Ground, but our rapid growth necessitated the move to larger premises in Mornington Crescent, Harrogate. Later, we relocated again to Thorp Arch in Wetherby, and finally, we settled into our current site on Ripon Road in Harrogate, where we now have over 70 staff and an annual turnover exceeding 80 million.
Our Commitment to Excellence
At GC Motors, we take pride in providing an exceptional customer experience, built on a foundation of quality, honesty, and integrity. Our aim is to ensure that every customer leaves our showroom with a smile on their face, feeling confident in their purchasing decision. To achieve this, we have implemented rigorous quality control measures, which involve inspecting every vehicle thoroughly and conducting a 101-point appraisal to ensure that our cars are as good as new.
Servicing and Maintenance
Our state-of-the-art 20,000sq ft onsite Bodyshop allows us to prepare our cars to a standard far beyond that of a main dealer. We guarantee that our vehicles will have no dents, scratches through the paint, or scuffs to alloy wheels. Our team of manufacturer-trained technicians is committed to servicing and maintaining your vehicle to the highest possible standard, equipped with the latest diagnosis equipment.
Optional Finance and Accessories
We offer a range of finance options and accessories to enhance your ownership experience. Our in-house finance teams work with a panel of lenders to provide competitive financing solutions tailored to your needs. Additionally, we have a selection of genuine and approved accessories to personalize your vehicle, including alloy wheels, body kits, and performance enhancements.
Our Experts
At GC Motors, we're proud of our collaborative and enthusiastic team, comprising of experts in every department. From our experienced sales executives to our skilled technicians and dedicated customer service representatives, every member of our team is dedicated to delivering exceptional service and ensuring your complete satisfaction.
Get in Touch
Whether you're looking to buy, sell, or simply explore our extensive range of vehicles, we invite you to explore our stock, visit our showroom, or contact us directly. Our friendly and knowledgeable team is always ready to assist you, answer any questions you may have, and help you find the perfect vehicle for your needs.
Poor Communication and Poor Experience
GC Motors has been criticized for poor communication and a disappointing experience. One reviewer had agreed to sell their Mercedes X Class for 27,000, but complications during the pick-up led to poor communication from GC Motors. Despite resolving the issues at their own expense, the reviewer was left feeling frustrated and unimpressed.
Exceptional Customer Service and Sales
On the other hand, many reviewers have praised GC Motors for exceptional customer service and sales. Several reviewers have left 5-star reviews, praising the helpfulness and professionalism of sales staff, such as Bailey, Gareth, and Richard. They have also mentioned that the overall experience from start to finish was smooth and stress-free.
Issues with Car Quality and After-Sales Support
However, some reviewers have experienced issues with the quality of cars and after-sales support. One reviewer had a car with an oil leak and was initially assured that it was minor, but eventually had to have the gearbox replaced. Another reviewer experienced repeated issues with their car, including electrical malfunctions and a subsequent replacement of a gearbox.
