Nobody ever regretted buying quality
At Ivor Cook Ltd, we pride ourselves on being a well-established business that values its employees as our biggest asset. Our company was founded on the principles of providing first-class customer service, and we understand the importance of delivering it. Our past experiences with large clients have put us in good stead to thrive and grow, with the vision of creating more full-time roles in the community and giving others the chance of joining our team.
We operate a transparent, open working atmosphere where everyone's views are valued, performance is recognised, and training opportunities are provided. Our work ethic is the key to our success - we know that together we are stronger and possess the competence, knowledge, and skills to deliver the expectations of our customers.
Our Services
As heating, plumbing, and electrical specialists, we offer a wide range of services to meet the needs of our customers. Our heating fitting teams have successfully installed over 20,000 new heating systems to local homes over the past 10 years. Our plumbing team has over 20 years of experience, and all of our qualified plumbers are Gas Safe Registered, ensuring practical solutions to any plumbing issue. Our electricians are all 18th Edition Certified, keeping your house safely wired and protected.
We also offer renewable technologies and compliance services, ensuring that our customers' homes are not only comfortable but also energy-efficient. Our team is committed to providing a high standard of service, representing our family business values - the customer is at the heart of everything we do.
Our Mission
Our mission at Ivor Cook Ltd is to provide a quality service at a competitive price. We believe in being accountable and conscientious in our approach, actively seeking community involvement and providing real opportunities. We strive to be a sustainable employer and local business for future generations to come.
Company Performance
The company, Ivor Cook Ltd, has received an overall positive feedback from their customers, with the majority rating their service as 5 stars. The staff, including Dave, Chris, Lloyd, and Carl, were described as professional, friendly, and efficient. The installation of solar panels, boilers, and heating systems were carried out to a high standard, with customers praising the cleanliness and tidiness of the work.
The staff at the back office were also complimented for their friendly and professional service. Customers appreciated the punctuality and politeness of the engineers, with Lewis and Carl being specifically mentioned for their excellent work.
The company was also praised for their reasonable service cost and the overall satisfaction with the installation of solar panels and a battery back-up system.
However, there were a few negative comments. A customer reported an incident involving one of the staff members who parked too close to their car and was abusive when asked to move. Another customer experienced a leak from the pipes after the installation of a new boiler and radiators, which was not resolved immediately. There were also complaints about cancelled appointments and lack of communication.
Positive Feedback
The positive feedback highlights the professionalism, friendliness, and efficiency of the staff, as well as the high-quality installation of solar panels, boilers, and heating systems. The company's reasonable service cost and overall customer satisfaction were also noted.
Negative Feedback
The negative feedback includes an incident of abusive behavior by a staff member, issues with cancelled appointments, and problems with leaks from pipes after installation. There were also complaints about the lack of communication from the company.
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