Feel good, perform better & live well
At Additional Aids Mobility, we pride ourselves on being one of the leading providers of mobility aids and disability equipment in the UK. With over 30 years of experience in the industry, our team is dedicated to helping individuals of all ages to maintain their independence and quality of life. Our mission is to provide exceptional customer service, expert advice, and a wide range of mobility products to cater to the diverse needs of our customers.
Our Commitment to Excellence
At Additional Aids Mobility, we are committed to providing the highest standards of quality and support. Our team of experts is comprised of fully qualified professionals who possess the necessary qualifications and training to ensure that our customers receive the best possible advice and service. We are proud to be members of the British Healthcare Trades Association and are an NHS trusted provider of Aids to Daily Living.
Our Product Range
Our product range is designed to cater to the diverse needs of our customers, and we offer a wide range of mobility aids and disability equipment to aid assistance. Our product range includes mobility scooters, stairlifts, power chairs, riser recliners, wheelchairs, and much more. We also offer bespoke mobility and disability aids to cater to specific needs and requirements.
Our Services
At Additional Aids Mobility, we understand that every individual's needs are unique, and we offer a range of services to cater to those needs. Our services include:
- In-store assessments and consultations
- Home visits and assessments
- Product demonstrations and testing
- Installation and commissioning of mobility equipment
- Maintenance and repair services
Why Choose Us
At Additional Aids Mobility, we pride ourselves on providing excellent customer service, expert advice, and a wide range of mobility products. We believe that every individual deserves the best possible support and care to maintain their independence and quality of life. Whether you require mobility aids or disability equipment, we are here to help.
What Our Customers Say
At Additional Aids Mobility, we take pride in the testimonials and reviews from our satisfied customers. Our customers have praised our excellent service, knowledgeable staff, and wide range of products. Here are some of the testimonials from our customers:
- "Excellent service. Nigel came up to Scunthorpe to assess my mother-in-law for a mobility chair and was able to arrange a local installer for delivery and commissioning. Thanks Nigel!" - Richard Jamieson
- "Terry was excellent. Had a pretty poor experience at a larger shop (London mobility) on the north circular road and Terry was patient and knowledgeable. Ended up with a wheel chair and 2 scooters. Adam Hall
- "Great service from very helpful and knowledgeable staff. Thank you." - Phil Dougan
Visit Our Store
Our boutique is located in Twickenham, Middlesex, and we are easily accessible by public transportation. We welcome visits to our store for demonstrations, consultations, and product testing. We are also happy to visit your home to assess your specific needs and provide personalized recommendations.
Contact Us
If you have any questions or would like to learn more about our products and services, please do not hesitate to contact us. We are here to help and look forward to serving you.
Exceptional Customer Service
The reviews for Additional Aids Mobility are overwhelmingly positive, with every reviewer giving a 5-star rating. The majority of reviewers praise the exceptional customer service provided by the staff, particularly Nigel and Terry. They highlight the staff's knowledge, friendliness, and willingness to go above and beyond to help customers.
Many reviewers mention specific instances of excellent service, such as Nigel's efforts to find a spare key or other solution to get their mobile scooter operational, and Terry's helpfulness in advising on mobility aids. The staff's patience and understanding are also praised, particularly when dealing with elderly or less mobile customers.
Solutions and Products
The range of mobility aids and products available at Additional Aids Mobility is also praised by customers. Reviewers mention the availability of a wide range of products, including mobility scooters, wheelchairs, stairlifts, and walkers. The advice and guidance provided by the staff is also commended, helping customers to make informed decisions about the products they need.
One Negative Review
However, one reviewer did have a negative experience with Terry, who was reportedly not interested in making a simple adjustment. This review is the only 1-star rating among the many 5-star reviews.
