Experience Excellence in Jewellery and Watch Retail
R.L. Austen is an independent jeweller based in Chichester, West Sussex, with a rich history dating back to 1794. We take pride in being a premier destination for discerning jewellery and watch enthusiasts, offering an extensive range of high-quality brands, bespoke services, and exceptional customer care.
Our Services
At R.L. Austen, we understand the importance of maintaining and preserving your precious possessions. Our team of skilled craftsmen and experts provide a comprehensive range of services, including jewellery repairs, ring resizing, watch and clock repairs, pearl restringing, and valuations. Whether you need a simple repair or a bespoke commission, we are committed to delivering exceptional workmanship and unparalleled customer service.
Our Brands
We are proud to represent some of the most esteemed brands in the industry, including FOPE, Roberto Coin, Tudor, Grand Seiko, and Montblanc. Our curated collection of jewellery and timepieces showcases the finest craftsmanship, impeccable design, and exceptional quality.
Customer Testimonials
At R.L. Austen, we are humbled by the kind words and glowing testimonials from our satisfied customers. From repair services to bespoke creations, our customers' experiences are a testament to our dedication to excellence and commitment to building lasting relationships.
Our Promise
At R.L. Austen, we are dedicated to delivering an unforgettable experience, every time. Our promise is to provide exceptional service, unparalleled expertise, and a passion for craftsmanship that sets us apart. We invite you to explore our world of fine jewellery and timepieces, where tradition meets innovation and excellence.
Excellent Customer Service and Product Quality
The reviews are filled with praise for the exceptional customer service and product quality provided by R L Austen. The staff, including Peter, Joshua, Nikki, Debbie, and Adam, are consistently commended for their knowledge, friendliness, and professionalism. Many reviewers mention the welcoming and helpful nature of the staff, who are willing to spend time explaining products and answering questions.
Knowledgeable and Patient Staff
The staff are described as "incredibly knowledgeable" and "passionate about the watches", taking the time to explain the details and history of the products. They are also praised for being patient and not pushy, allowing customers to make informed decisions.
Fast and Efficient Service
Many reviewers mention the efficient and speedy service they received, with some mentioning that they were in and out of the store within 10 minutes. The staff are also commended for their helpfulness in sizing watches and replacing straps.
High-Quality Products
The products themselves are also praised for their high quality, with many reviewers mentioning the excellent condition of their purchases.
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