Business Details
44 Years
experience
Trusted Residential & Nursing Care Home in Southampton
Laurel Care Home is a family-run care facility established in 1982, serving the New Forest and Southampton areas. We specialise in residential, nursing, respite, and palliative care for up to 60 residents, prioritising individualised support in a homely environment. Our approach combines nearly four decades of experience with tailored care plans developed through pre-admission assessments. The team includes dedicated professionals with extensive training, many having worked here for over a decade, ensuring continuity and expertise. We maintain strong relationships with healthcare professionals and families, fostering a collaborative approach to resident well-being.The home's Victorian premises offer en-suite accommodation and a reputation for compassionate care, reflected in positive CQC inspections. Regular staff training and leadership innovation sustain our commitment to dignity, comfort, and quality of life for all residents. Our services adapt to evolving needs while preserving the warmth of a family environment. This legacy of care continues under the leadership of directors who value both tradition and progressive practices.
Services
Residential Care
Nursing Care
Respite Care
Palliative Care
Dementia Care
Details
- Year established: 1982
Highlights and features
- We have nearly 40 years of experience providing specialist care since 1982
- Our team includes nurses with 150+ combined years of experience
- Personalised care plans tailored to individual needs through pre-admission assessments
- Recognised by CQC inspectors for high-quality compassionate care
- Family-run ethos combining tradition with innovative care practices
Associations and certifications
- Care Quality Commission
What people say
High quality compassionate care
Best home they had ever worked in
Service was very well-led
Improved outcomes for residents
Open and supportive management
Services
Residential Care
Our residential care provides 24/7 support for individuals requiring assistance with daily living activities in a homely environment. Trained staff deliver personal care, medication management, and social engagement programmes tailored to residents' needs. This service enables individuals to maintain independence while receiving professional support for physical or cognitive challenges.
Nursing Care
Registered nurses provide specialist medical care for residents with complex health conditions, physical disabilities, or rehabilitation needs. The service includes wound care, symptom management, and coordination with external healthcare professionals to ensure comprehensive treatment plans. Continuous monitoring and personalised interventions maintain residents' health and comfort.
Respite Care
Flexible respite care offers temporary support for families needing relief from caregiving responsibilities or individuals recovering from hospital stays. The service includes tailored care plans, recreational activities, and medical support as required, with stays typically ranging from one week to several months.
Palliative Care
Specialist palliative care focuses on comfort and quality of life for residents with life-limiting illnesses. Our team manages pain and symptoms while providing emotional support for residents and families through the end-of-life journey in a compassionate, dignified setting.
Dementia Care
Person-centred dementia care combines structured routines with individualised activities to support cognitive function and emotional well-being. Staff receive specialist training to create safe, stimulating environments that promote independence while managing the unique challenges of dementia progression.
People
Laurence Baughan
Director
Director since 1990 with a Social Care diploma, Laurence expanded services to include nursing care. Passionate about history and travel, he brings leadership experience spanning three decades to maintain the home's family values.
Felicity Dennis
Registered Manager/Matron
BSc-qualified palliative care specialist with NVQ4 management accreditation, Felicity leads clinical excellence. Her career achievements include multiple care awards, balancing professional expertise with family life and culinary interests.
Nicola Mason
Deputy Matron
Registered Mental Health Nurse joining in 2022, Nicola brings specialist dementia care expertise. Her leadership combines clinical excellence with compassionate care delivery across both mental health and elderly care specialisms.
Ruth Fredericks
Kitchen Manager
Kitchen Manager since 1989, Ruth oversees nutritious home-cooked meals for residents. With 40 years' culinary experience, she maintains high dietary standards while managing a dedicated kitchen team to meet diverse nutritional needs.
Karen Stepens
Domestic Supervisor
Known as Liz, Karen transitioned from care work to housekeeping leadership in 2022. She manages cleaning operations across the Victorian premises, ensuring hygiene standards while mentoring her team through practical experience.
Questions
What types of care does Laurel Care Home provide?
We offer residential, nursing, respite, palliative and dementia care tailored to individual needs through pre-admission assessments.
How are care plans developed for residents?
Each resident receives a personalised care plan created through comprehensive pre-admission assessments and regular reviews involving residents and families.
What facilities are available at the care home?
The Victorian building provides en-suite bedrooms, communal living areas, dining facilities, and landscaped grounds with convenient access to local amenities.
How does the home support staff development?
We provide regular training opportunities, formal qualifications support, and career progression pathways for all care team members.
What makes Laurel Care Home unique?
Our family-run approach combines 40 years' experience with innovative practices, maintaining a homely environment and strong intergenerational staff relationships.
How can families stay involved in care?
Families are actively encouraged to participate in care planning and provide feedback through regular meetings and our open-door policy.
