Business Details
24 Years
experience
Emergency
services
Your Trusted IT Partner in London
Established in 2002 by Managing Director Roy Castleman, EC-MSP has grown into a trusted IT support provider serving small and medium-sized businesses across London. Our team of 40 dedicated professionals specialises in delivering tailored IT solutions that prioritise reliability, security, and business continuity. With decades of combined experience in network infrastructure, cybersecurity, and cloud technologies, we combine technical expertise with a client-centric approach to ensure seamless technology operations. Our partnerships with leading technology vendors and industry accreditations demonstrate our commitment to maintaining the highest standards of service delivery.We pride ourselves on transparent communication, proactive problem-solving, and building long-term relationships with clients who value dependable IT support. Our track record of successful implementations, including complex office relocations and disaster recovery systems, underscores our position as a market leader in London's competitive IT services sector.
Services
Managed IT Support
Cloud Computing
Cybersecurity
IT Consultancy
Network Services
Disaster Recovery
Remote Support
Office Relocation IT
Details
- Year established: 2002
Highlights and features
- We offer 24/7 proactive IT support with guaranteed 24-hour response times
- Our engineers hold industry-recognised certifications including Microsoft MCSE and Cisco WAAS
- We provide per-user pricing with no hidden charges for unlimited devices
- Our team includes dedicated account managers and onsite engineers
- We implement custom disaster recovery and business continuity plans
Associations and certifications
- ISO 9001
- ISO 27001
- Microsoft Partner
- Cisco WAAS Consultant
What people say
Outstanding managed services
Knowledgeable engineers
Responsive support
Reliable solutions
Proactive approach
Services
Managed IT Support
Our comprehensive managed IT support ensures continuous system operation with dedicated engineers and account managers. We provide unlimited remote assistance and proactive monitoring to prevent issues before they impact business operations. Our service includes regular system audits and customised support packages tailored to business size and requirements.
Cloud Computing
We implement and manage cloud infrastructure using major platforms like Microsoft Azure and AWS. Our experts handle migration, deployment, and ongoing support for scalable cloud environments. Services include Office 365 integration, data storage optimisation, and secure remote access solutions for modern workforces.
Cybersecurity
Our cybersecurity services protect businesses through advanced threat detection, firewall management, and data encryption. We implement comprehensive security frameworks and provide staff training to mitigate cyber risks. Regular vulnerability assessments ensure compliance with industry standards and protection against emerging threats.
IT Consultancy
We offer strategic IT consultancy covering system design, implementation, and optimisation. Services include technology roadmaps, infrastructure upgrades, and business continuity planning. Our consultants work closely with clients to align IT strategy with organisational goals and future growth plans.
Disaster Recovery
We develop custom disaster recovery solutions with automated backups and rapid system restoration. Our plans ensure business continuity during outages or data loss incidents. Regular testing and updates maintain recovery readiness for critical business operations.
People
Roy Castleman
Managing Director
Founder of EC-MSP with 20+ years' experience in London's IT sector. Holds multiple industry certifications including Microsoft MCSE and Cisco WAAS Consultant. Specialises in strategic IT implementation and business continuity planning.
Questions
Do you support both Apple and PC systems?
Yes, all our packages support both Apple and PC systems without additional charges.
Are you available for emergency IT issues?
Yes, we provide 24/7 emergency support with guaranteed response within 24 hours.
How are your services priced?
We use per-user pricing with no hidden charges for unlimited devices and support.
Do you offer onsite engineers?
Yes, premium packages include dedicated onsite engineers for weekly maintenance visits.
Can you help with office IT relocation?
Yes, we specialise in IT relocation with proven experience in seamless network migrations.
Do you provide disaster recovery planning?
Yes, all packages include custom disaster recovery solutions with regular system backups.
