Find Your Nest - Fresh thinking, simple approach
Welcome to YourNest, the premier letting agency in Leeds, dedicated to providing a fresh and modern approach to student and city centre living. Our team of experienced and passionate property experts are committed to delivering exceptional customer service, tailored to meet the individual needs of our landlords and tenants.
With a thorough understanding of the local market, we pride ourselves on our ability to efficiently match tenants with the perfect property, and landlords with the ideal tenant. Our extensive database and efficient tenant matching process ensure a seamless and stress-free experience for all parties involved.
Our Services
At YourNest, we understand that every property and every customer is unique. That's why we offer a range of services tailored to meet the individual needs of our landlords and tenants. From student houses to professional shared and commercial properties, we have a solution to suit every requirement. Our services include:
- Student Houses: We offer a range of student properties, all with bills inclusive packages available across Headingley, Hyde Park, Burley, and Woodhouse.
- Professional Lettings: We have a variety of professional properties, from city centre apartments to homely houses in the surrounding areas of Leeds.
- Landlord Services: We offer a range of services specifically designed for landlords, including let only and maintenance only packages, allowing you to manage your property with ease.
- Refurb Service: Our refurb service takes the hassle out of getting your property ready for letting, with a range of competitive options available.
Our Philosophy
At YourNest, we're committed to reinventing student and city centre living with a fresh approach. We believe in ditching laborious processes and using our initiative to provide a tailored service that meets the individual needs of our customers. Our customer service ethos centres around our landlords and tenants, ensuring that we're always proactive, reliable, and tailored to you.
Our History
YourNest properties was founded on a few basic principles: customer service, innovation, equality, pride, and experience. After years of experience within the property industry, we became frustrated with the slow, outdated processes that seemed to dominate the industry. That's why we decided to do things differently, creating a business model based on simplicity, modern working atmosphere, and lower overheads. Our focus is on marketing your property and matching with great tenants, and we're committed to using innovative and engaging digital marketing, slick processes, and a bespoke and personal service to achieve this.
Customer Charter
At YourNest, customer service is paramount. We pledge to always use our common sense within the legal and commercial restraints to help you with any enquiry or problem you may have. We believe in equality, and we promise to treat all our customers with the same respect, politeness, and professionalism. We're committed to being agile, innovative, and collaborative, and we'll always work with you to find a solution that meets your needs.
Overview of YourNest Reviews
Excellent Customer Service
The majority of reviewers praised the exceptional customer service provided by YourNest, highlighting the friendly and welcoming demeanor of the team, particularly Sophie. Reviewers appreciated the genuine care and dedication shown by the team, making the experience enjoyable and stress-free.
Efficient and Reliable
Many reviewers commended the efficiency and reliability of YourNest, highlighting their ability to find suitable properties quickly and handle maintenance issues promptly. The team's proactive approach and quick response to queries and issues were particularly appreciated.
Professional and Trustworthy
Reviewers praised the professionalism and trustworthiness of YourNest, citing the clarity and timely presentation of paperwork, as well as the fairness and understanding shown to both landlords and tenants.
Unique Strengths
Some reviewers highlighted specific strengths of YourNest, such as their flexibility, reactivity, and ability to cater to international students and tenants with specific needs.
Minority Negative Comment
One reviewer expressed dissatisfaction with the deduction of their bond, feeling that the 'professional cleaners' were unnecessary, and disputing the evidence of supposed damages.
